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For Companies At a Glance
- Tasks: Manage and process commercial insurance claims with a focus on customer service.
- Company: Join Acrisure, a fast-growing fintech leader in global insurance broking.
- Benefits: Enjoy a competitive salary, pension, holiday, and private medical care.
- Why this job: Be part of a dynamic team that values innovation and personal service.
- Qualifications: Experience in commercial claims handling and strong communication skills required.
- Other info: Opportunities for professional development and growth within a thriving company.
The predicted salary is between 28800 - 43200 £ per year.
About the team and the role:
We are seeking a detail-oriented and customer-focused Commercial Claims Handler to join our claims team. The successful candidate will manage and process a range of commercial insurance claims, ensuring prompt, fair, and efficient resolution in line with policy terms, regulatory requirements, and internal service standards.
How you'll contribute:
- Handle a portfolio of commercial claims, including property, liability, business interruption, and other commercial lines.
- Investigate, assess, and validate claims through effective communication with policyholders, brokers, loss adjusters, and other third parties.
- Review and interpret insurance policies to determine coverage and liability.
- Negotiate settlements within designated authority levels and escalate complex cases when necessary.
- Maintain accurate and up-to-date records on claims management systems.
- Provide excellent customer service by guiding clients through the claims process with empathy and professionalism.
- Liaise with legal teams and other experts to manage contentious or high-value claims.
- Ensure compliance with all legal, regulatory, and company standards.
- Identify potential fraud and refer cases for further investigation as appropriate.
- Contribute to continuous improvement initiatives within the claims department.
Requirements:
- Proven experience in handling commercial insurance claims.
- Strong knowledge of commercial insurance products and claims processes.
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- High level of attention to detail and organizational skills.
- Ability to manage multiple claims and meet deadlines.
- Proficient in Microsoft Office and claims management systems.
Preferred:
- Insurance qualifications (e.g., Cert CII, Dip CII) or working towards them.
- Experience with high-value or complex commercial claims.
- Knowledge of FCA and other regulatory frameworks.
Interview process:
- MS Teams call with the Talent Acquisition professional
- Interview with hiring manager (MS Teams)
- Face to face interview with hiring manager and team members
What's in it for you?
- Competitive salary
- Pension
- Holiday
- Private medical care
About Us:
Our retail broking story in the UK began in 2021, bringing together a number of respected regional brokers to form one specialist insurance business with a shared goal: to deliver exceptional protection, personal service and real value to clients across the country. Today, Acrisure UK Broking continues to grow, blending local knowledge with sector expertise to provide tailored cover, practical risk advice and smart solutions for individuals and businesses alike.
Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $63 million to $4.3 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries.
Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail's with resumes/CV's as they will not be accepted or credited.
Commercial Claims Handler employer: Acrisure UK Retail Limited
Contact Detail:
Acrisure UK Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of commercial claims you'll be handling, such as property and liability. Understanding these areas will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Brush up on your negotiation skills, as this role requires you to negotiate settlements. Consider role-playing scenarios with a friend or colleague to practice articulating your points clearly and persuasively.
✨Tip Number 3
Research the company’s approach to customer service and claims management. Being able to discuss how your values align with theirs during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview by thinking of examples from your past work that demonstrate your attention to detail and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Commercial Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Commercial Claims Handler. Familiarise yourself with the types of claims you'll be handling and the skills required, such as negotiation and analytical abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in commercial insurance claims. Emphasise your communication skills, attention to detail, and any specific qualifications or training related to insurance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage claims effectively and provide excellent customer service.
Prepare for Interviews: Anticipate questions related to claims handling, customer service scenarios, and regulatory compliance. Be ready to discuss your problem-solving approach and how you would handle complex claims situations.
How to prepare for a job interview at Acrisure UK Retail Limited
✨Know Your Claims
Familiarise yourself with various types of commercial insurance claims, such as property and liability. Be prepared to discuss your previous experience in handling these claims and how you approached different scenarios.
✨Demonstrate Communication Skills
Since the role requires effective communication with policyholders and other parties, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in past roles.
✨Showcase Attention to Detail
Highlight your organisational skills and attention to detail during the interview. You might be asked about how you manage multiple claims, so be ready to share specific strategies or tools you use to stay organised.
✨Prepare for Negotiation Scenarios
As negotiation is a key part of the role, think of examples where you've successfully negotiated outcomes in previous positions. Be ready to discuss your approach and any challenges you faced during those negotiations.
