At a Glance
- Tasks: Join our Customer Success team to enhance the home buying experience with innovative tech.
- Company: Acre, a dynamic FinTech startup transforming the mortgage market.
- Benefits: Enjoy 25 holidays, hybrid work, health cover, and personal development opportunities.
- Other info: Collaborative culture with opportunities for growth and mentorship.
- Why this job: Make a real impact in the mortgage industry while gaining unique startup experience.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.
Our platform cuts out the unnecessary admin, pain and friction from buying a home.
We’re covering the entire journey, from figuring out what you can borrow, to getting your keys.
We’re guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.
Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we’re helping mortgage businesses scale faster and smarter.
As we continue to grow, we’re looking for ambitious people to join us in transforming the industry and shaping the future of home buying.
The start of 2026 has already been exciting, as Acre is now part of The Clear Score Group.
This partnership strengthens our ability to innovate and deliver the best mortgage and protection platform.
The Role
This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth.
We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better.
You will join our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share.
You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation.
Responsibilities
The role will constantly evolve to match the needs of the business and vary from day to day.
You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team.
Your day to day will involve
- Developing and maintaining a deep knowledge of our users and our product
- Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares.
- Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team
- Perform technical troubleshooting and problem-solving of customer queries.
- Delivering high quality webinar training to our customers on how to use Acre
- Producing clear and simple communications around our product (e. g. release notes, knowledge base articles, training videos etc.)
About you
- Excellent at communicating with a customer focused attitude
- Curious in nature and with a strong desire to achieve
- Highly self-motivated and able to work independently
- Have a strong attention to detail and goes above expectations
- A resourceful, quick, sharp and creative problem solver
- Passionate about people and making Acre customers happy
- Thrives with ambiguity and makes the most of opportunities
- Willing to come to our Shoreditch office at least twice a week
- Availability to work the occasional Saturday.
What we offer
- The chance to make an impact within a Fintech in a unique position to make a difference to the mortgage market
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
- Our Hybrid Model
We embrace adynamic hybrid work environment that balances flexibility with collaborative in-person experiences.
Our approach is designed to foster innovation, team connection, and individual productivity.
- Levels 1-5: Minimum 2 days per week in-office
- Level 6 and above: Minimum 3 days per week in-office
We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration.
Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
- Our Recruitment Process
- Initial Screening Call (15-20 mins)
- Call with our Customer Success Team Lead (30 mins)
- Short Task
- Final Interview (1 hour)
We’re looking for people that will get stuck in and make a difference.
We have a great collaborative, entrepreneurial team that are passionate about what they do.
If you want to join a team that is tackling a big problem space, then we’d love to hear from you.
We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
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FinTech Startup Associate (Customer Success) employer: acresoftware-1629290987543
Acre is an exceptional employer for those looking to make a meaningful impact in the fintech sector. With a strong focus on collaboration and innovation, employees benefit from a dynamic work culture that encourages professional growth and development. Located in London, our fast-growing team offers unique opportunities to shape the future of the mortgage market while enjoying a supportive environment that values user-centric solutions.
Contact Details:
acresoftware-1629290987543 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FinTech Startup Associate (Customer Success)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at acresoftware-1629290987543. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like acresoftware-1629290987543 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FinTech Startup Associate (Customer Success)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to acresoftware-1629290987543:Your cover letter is your chance to shine! Tell us why you want to work at acresoftware-1629290987543 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at acresoftware-1629290987543!
How to prepare for a job interview at acresoftware-1629290987543
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
