Company Description
Acres Estate Agents is an established, family-owned independent estate agency that has been operating since 1992. Over three decades, the company has built a strong reputation as a proactive, market-leading business known for achieving results and delivering professional, high-quality customer service. With offices across the north Birmingham area, Acres provides comprehensive sales and lettings services, full property management, independent mortgage advice, and solicitor recommendations. The team offers deep local market knowledge and extensive experience, supporting clients through selling, renting, and buying to make the property process more straightforward.
Role Description
The Sales Progressor/Negotiator is a full-time, on-site role based in Royal Sutton Coldfield. This position is responsible for managing residential property sales from offer through to completion, including regular communication with buyers, sellers, solicitors, and mortgage advisers to ensure smooth progression. Day-to-day tasks include negotiating offers, updating stakeholders on the status of transactions, resolving issues that may delay completion, and maintaining accurate records in the agency’s systems. The role also involves conducting follow‑ups, managing pipelines, preparing documentation, and delivering a professional customer experience aligned with Acres’ service standards. The Sales Progressor/Negotiator will work closely with colleagues in sales and lettings to support branch targets and contribute to the agency’s reputation for efficient, transparent property transactions.
Qualifications
- Strong sales and negotiation skills, with the ability to secure offers and manage expectations of buyers and sellers.
- Excellent communication and interpersonal skills, including confident telephone manner and clear written communication.
- Organizational and time-management abilities to handle multiple property files, deadlines, and stakeholder updates.
- Attention to detail and accuracy when managing contracts, documentation, and CRM or property management systems.
- Customer service focus, with a professional and approachable manner and commitment to supporting clients throughout the process.
- Ability to work collaboratively within a branch team and independently, using initiative to solve problems and move sales forward.
- Knowledge of residential property sales processes; experience in estate agency, conveyancing, or a related field is highly beneficial.
- Comfort with basic IT tools, including email, office applications, and property software; willingness to learn new systems.
- Reliable, punctual, and able to work on-site in Royal Sutton Coldfield on a full-time basis.
- Relevant education or training in property, sales, or customer service is an advantage but not mandatory.
