At a Glance
- Tasks: Manage key client accounts and deliver innovative digital solutions.
- Company: Join Acrelec, a global tech leader transforming customer experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and strategic growth.
- Why this job: Be at the forefront of revolutionising dining and shopping experiences.
- Qualifications: 5+ years in account management with a tech or retail background.
The predicted salary is between 45000 - 55000 £ per year.
Acrelec United Kingdom and Ireland is part of ACRELEC, a global technology company with over 20 years of experience transforming how restaurants and retail brands serve their customers. Based in Hertfordshire, the team delivers cutting-edge digital solutions such as self-checkout kiosks, drive-thru systems, order management tools, and end-to-end service provision. Acrelec’s technology is trusted by some of the world’s leading quick service restaurant brands to boost efficiency and enhance customer satisfaction.
The Senior Account Manager is a full-time, hybrid role based in Hemel Hempstead, with flexibility to work from home part of the week. The person in this role will manage key client accounts, serving as the primary contact for customers and ensuring the successful delivery of digital solutions and services. Day-to-day responsibilities include:
- Developing account plans
- Coordinating project activities
- Monitoring performance against service levels
- Identifying opportunities to grow revenue and deepen relationships
The Senior Account Manager will collaborate closely with sales, technical, and operational teams to address client needs, resolve issues, and support product deployments. This role also involves preparing proposals, presenting updates to stakeholders, and providing strategic input on how Acrelec solutions can improve customer experience and operational efficiency.
Qualifications
- Minimum of 5 years account management experience and client relationship, including experience handling key or strategic accounts.
- Background in technology, retail, hospitality, or quick service restaurants, with an understanding of digital solutions and customer experience platforms.
- Commercial acumen and negotiation skills, with the ability to identify growth opportunities and manage contracts or service agreements.
- Project coordination or project management capabilities, including organizing tasks, managing timelines, and working with cross-functional teams.
- Excellent communication and presentation skills, with confidence liaising with stakeholders at different levels.
- Analytical and problem-solving skills, including experience interpreting performance data and service metrics.
- Ability to work in a hybrid environment, managing time between office-based and remote work effectively.
- Relevant degree or equivalent professional experience in business, management, technology, or a related field.
- Experience with CRM tools and MS Office (Word, Excel, PowerPoint) or similar productivity software.
- Full right to work in the UK; willingness to travel to client sites when required.
Senior Account Manager employer: Acrelec United Kingdom and Ireland
Acrelec UK and Ireland is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Hemel Hempstead. With a strong focus on employee growth, Acrelec provides opportunities for professional development while working with cutting-edge technology that transforms customer experiences in the retail and hospitality sectors. The hybrid work model allows for flexibility, ensuring a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Acrelec United Kingdom and Ireland Recruitment Team
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We think this is how you could land Senior Account Manager
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We think you need these skills to ace Senior Account Manager
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✨Portfolio of Projects
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