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- Tasks: Assist brokers, troubleshoot queries, and enhance customer experience in a dynamic fintech environment.
- Company: Leading fintech start-up in Shoreditch with a focus on innovation.
- Benefits: Private healthcare, equity options, and a chance to grow with the company.
- Why this job: Join a team transforming the mortgage market and make a real impact.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused attitude.
- Other info: Unique exposure to a technology start-up with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading fintech start-up in Shoreditch seeks an Associate for their Customer Success team. This role offers unique exposure to a technology start-up, where you will assist brokers, troubleshoot queries, and enhance customer experience.
Ideal candidates possess strong communication skills, attention to detail, and a customer-focused attitude.
The position includes various perks such as private healthcare and equity options, making it a great opportunity to join a growing team transforming the mortgage market.
Customer Success Associate — FinTech Startup (Equity) in London employer: Acre
Contact Detail:
Acre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate — FinTech Startup (Equity) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those working at startups. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Show us you’re genuinely interested in their mission and how you can contribute to enhancing customer experience.
✨Tip Number 3
Practice your communication skills! Since this role is all about assisting brokers and customers, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Associate — FinTech Startup (Equity) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success role. Highlight any previous experience in customer service or tech environments, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our mission. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your ability to connect with customers right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Acre
✨Know Your FinTech Stuff
Make sure you brush up on the latest trends in the fintech industry, especially around customer success and mortgage solutions. Being able to discuss current developments will show your passion and understanding of the sector.
✨Show Off Your Communication Skills
Since this role is all about assisting brokers and enhancing customer experience, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully resolved customer queries or improved a process.
✨Attention to Detail is Key
In a fast-paced start-up environment, attention to detail can make or break customer interactions. Be ready to share instances where your meticulous nature helped avoid issues or led to better outcomes for customers.
✨Emphasise Your Customer-Focused Attitude
Demonstrate your commitment to customer satisfaction by sharing stories that highlight your dedication to going above and beyond for clients. This will resonate well with the company's mission to transform the mortgage market.
