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- Tasks: Help customers maximise the Acre platform's potential and build custom integrations.
- Company: Join a fast-growing fintech start-up transforming the mortgage market.
- Benefits: Competitive salary, equity options, private healthcare, and 25 days annual leave.
- Why this job: Be part of a team making a real impact in people's lives through innovative technology.
- Qualifications: Software engineering experience and a passion for customer interaction.
- Other info: Enjoy monthly team socials and a vibrant office culture in Shoreditch.
The predicted salary is between 30000 - 42000 Ā£ per year.
Join to apply for the Customer Solutions Engineer role at Acre. Acre is rebuilding the UK's Ā£1.4 trillion mortgage market from the ground up, with a completely new, endātoāend management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. Weāre covering the entire journey, from figuring out what you can borrow, to getting your keys. Weāre guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that weāre helping mortgage businesses scale faster and smarter. As we continue to grow, weāre looking for ambitious people to join us in transforming the industry and shaping the future of home buying.
The Role: As a Customer Solutions Engineer, youāll work with Acre's Customer Success Team to help advanced users of the Acre platform use and build upon our Enterprise functionality. Youāll develop a deep understanding of the Acre Platform, the Acre Data model and API to enable you to advise both Customer and our internal team on how best to extend the functionality of the platform. The role will involve a breadth of business and technical assistance ā in some instances youāll be providing advice on process best practice, and in others you will be writing code; helping our customers build custom integrations using the Acre API and understand data available to them through our Enterprise data feeds. The role is ideal for a technically minded individual who also wants variety in their role and a high degree of customer interaction. It will require collaborating with a variety of stakeholders across Product, Engineering, Design, Customer Success, Sales, and Senior Management, to understand the business' technological needs, balance priorities, and ship the right products and features to the market.
Responsibilities:
- Become the Product Expert and Specialist on the core Acre platform who can discuss advanced features of the product with a wide range of stakeholders.
- Understand, map, and adapt customer business processes onto the Acre platform.
- Promote best practice with Acre users.
- Advise and guide Sales and Account Management teams on how to meet customers' needs in the most efficient and cost-effective manner.
- Create prototype and starter application code to bootstrap customer integrations.
- Support our broader customer facing teams in enhancing their understanding of the Acre platform and best practice.
- Create customer documentation, training and enablement content for the Acre API and Enterprise Reporting functionalities.
About you:
- Software Engineering experience from either degree level education or previous employment.
- Willingness and ability to adapt to an ever-changing workload.
- A natural confidence with data analysis and manipulation.
- Desire to learn and demonstrate sales and relationship management best practice.
- Enjoys building and maintaining relationships with clients and other business partners.
- Ability to work with and communicate with a range of individuals, with a range of technical abilities and at all levels of seniority.
What we offer:
- A chance to make an impact within a high growth fintech startāup.
- Monthly team social events, from trips to Brighton to picnics in the park.
- One week of free accommodation for those relocating.
- 25 days annual leave plus bank holidays.
- Opportunity to earn equity through our EMI option scheme.
- Company laptop and supporting tech.
- Private healthcare and a cash plan.
- Pension contribution matched by Acre up to 4%.
- Cycle to work scheme.
- Breakfast, snacks and drinks provided in our vibrant Shoreditch office.
Weāre looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing peopleās lives for the better, then weād love to hear from you.
Equal Opportunity: Weāre eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socioāeconomic backgrounds. If thereās anything we can do to accommodate your specific situation, please let us know.
Referrals increase your chances of interviewing at Acre by 2x.
Seniority level: Entry Level
Employment type: Fullātime
Industry: Software Development
Customer Solutions Engineer in London employer: Acre
Contact Detail:
Acre Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Solutions Engineer in London
āØTip Number 1
Get to know the company inside out! Research Acre's mission, values, and recent achievements. This will not only help you in interviews but also show your genuine interest in being part of their journey.
āØTip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which doubles your chances of landing that interview.
āØTip Number 3
Show off your skills! Prepare a portfolio or examples of your work that demonstrate your technical abilities and problem-solving skills. Tailor these to align with what Acre is looking for in a Customer Solutions Engineer.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really keen on joining the team at Acre.
We think you need these skills to ace Customer Solutions Engineer in London
Some tips for your application š«”
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming the mortgage market and helping customers succeed with our platform.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the Customer Solutions Engineer role. Whether it's software engineering skills or customer interaction, we want to know how your background fits with what we're doing at Acre.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for the role. We canāt wait to hear from you!
How to prepare for a job interview at Acre
āØKnow the Acre Platform Inside Out
Before your interview, dive deep into understanding the Acre platform and its functionalities. Familiarise yourself with the core features, especially those related to customer integrations and the API. This will not only show your enthusiasm but also help you answer technical questions confidently.
āØShowcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles or projects. Think about situations where you had to adapt processes or provide technical assistance. This will demonstrate your ability to think critically and offer solutions, which is key for a Customer Solutions Engineer.
āØCommunicate Effectively with Diverse Stakeholders
Practice explaining technical concepts in simple terms, as you'll be interacting with various stakeholders. Be ready to discuss how you would approach advising both technical and non-technical team members. This skill is crucial for ensuring everyone understands the best practices and functionalities of the Acre platform.
āØEmphasise Your Passion for Customer Success
Acre values individuals who are eager to make a difference in customers' lives. Share your experiences where you've gone above and beyond to support clients or improve their experience. Highlighting your commitment to customer success will resonate well with the interviewers.
