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For Companies At a Glance
- Tasks: Support customers and enhance their experience with our innovative mortgage platform.
- Company: Acre, a dynamic FinTech startup revolutionising the mortgage market.
- Benefits: Equity options, private healthcare, 25 days leave, and vibrant office perks.
- Why this job: Join a passionate team and make a real impact in the home buying journey.
- Qualifications: Strong communication skills and a customer-focused attitude.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.
Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we're helping mortgage businesses scale faster and smarter. As we continue to grow, we're looking for ambitious people to join us in transforming the industry and shaping the future of home buying.
The Role
This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation.
Responsibilities:
- The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team.
- Your day to day will involve:
- Developing and maintaining a deep knowledge of our users and our product
- Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares.
- Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team
- Perform technical troubleshooting and problem-solving of customer queries.
- Delivering high quality webinar training to our customers on how to use Acre
- Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.)
About you:
- Excellent at communicating with a customer focused attitude
- Curious in nature and with a strong desire to achieve
- Highly self-motivated and able to work independently
- Have a strong attention to detail and goes above expectations
- A resourceful, quick, sharp and creative problem solver
- Passionate about people and making Acre customers happy
- Thrives with ambiguity and makes the most of opportunities
- Willing to come to our Shoreditch office at least twice a week
- Availability to work the occasional Saturday.
What we offer:
- A chance to make an impact within a high growth fintech start-up
- Monthly team social events, from trips to Brighton to Picnics in the park
- One week of free accommodation for those relocating
- 25 days annual leave plus bank holidays
- Opportunity to earn equity through our EMI option scheme
- Company laptop and supporting tech
- Private healthcare and a cash plan
- Pension contribution matched by Acre up to 4%
- Cycle to work scheme
- Breakfast, snacks and drinks provided in our vibrant Shoreditch office
We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you.
We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
FinTech Startup Associate (Customer Success) in London employer: Acre Software
Contact Detail:
Acre Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FinTech Startup Associate (Customer Success) in London
✨Tip Number 1
Get to know Acre inside out! Familiarise yourself with their platform and the mortgage market. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions about FinTech. This can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle customer queries or improve user experience. Use examples from your past experiences to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Acre.
We think you need these skills to ace FinTech Startup Associate (Customer Success) in London
Some tips for your application 🫡
Show Your Passion for FinTech: When you're writing your application, let your enthusiasm for finance and technology shine through. We want to see that you’re genuinely excited about transforming the home buying process and how our platform can make a difference.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Success at Acre. Highlight any relevant experience or skills that align with the responsibilities mentioned in the job description, like customer communication or problem-solving.
Be Clear and Concise: We appreciate clarity! Use straightforward language and get to the point. Whether it’s your cover letter or CV, make sure it’s easy to read and highlights your key achievements without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Acre Software
✨Know Your Stuff
Before the interview, dive deep into Acre's platform and understand how it transforms the mortgage market. Familiarise yourself with their technology and customer success strategies. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Associate, communication is key. Prepare to discuss examples of how you've effectively communicated with customers in the past. Think about times when you turned a challenging situation into a positive experience, as this will highlight your customer-focused attitude.
✨Be Ready to Problem-Solve
Expect to face some hypothetical customer queries during the interview. Practice your problem-solving skills by thinking through how you would troubleshoot common issues. This will demonstrate your resourcefulness and ability to think on your feet, which are crucial for this role.
✨Embrace Your Curiosity
Acre values curiosity and a desire to learn. Be prepared to ask insightful questions about the company, its culture, and the role itself. This shows that you're not just interested in the job, but also in growing with the company and contributing to its success.
