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- Tasks: Join our Customer Success team to enhance the home buying experience using innovative tech.
- Company: Acre is revolutionising the UK mortgage market with a seamless end-to-end management system.
- Benefits: Enjoy flexible work options, monthly socials, private healthcare, and 25 days annual leave.
- Why this job: Be part of a dynamic startup, making a real impact in the FinTech space while learning from industry leaders.
- Qualifications: Strong communication skills, self-motivated, detail-oriented, and a passion for customer satisfaction.
- Other info: We welcome diverse applicants and offer support for various backgrounds and needs.
The predicted salary is between 28800 - 42000 £ per year.
OverviewAcre is rebuilding the UK\’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.
Our platform cuts out the unnecessary admin, pain and friction from buying a home. We\’re covering the entire journey, from figuring out what you can borrow, to getting your keys. We\’re guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.
Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we\’re helping mortgage businesses scale faster and smarter. As we continue to grow, we\’re looking for ambitious people to join us in transforming the industry and shaping the future of home buying.
The start of 2026 has already been exciting, as Acre is now part of The ClearScore Group. This partnership strengthens our ability to innovate and deliver the best mortgage and protection platform.
The Role
This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth.
We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better.
You will join our top-performing Customer Success team to help ensure that our firms are using Acre\’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation.
ResponsibilitiesThe role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team.
Your day to day will involve:
Developing and maintaining a deep knowledge of our users and our product
Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares.
Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team
Perform technical troubleshooting and problem-solving of customer queries.
Delivering high quality webinar training to our customers on how to use Acre
Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.)
About you
Excellent at communicating with a customer focused attitude
Curious in nature and with a strong desire to achieve
Highly self-motivated and able to work independently
Have a strong attention to detail and goes above expectations
A resourceful, quick, sharp and creative problem solver
Passionate about people and making Acre customers happy
Thrives with ambiguity and makes the most of opportunities
Willing to come to our Shoreditch office at least twice a week
Availability to work the occasional Saturday.
What we offer
A chance to make an impact within a high growth fintech start-up
Monthly team social events, from trips to Brighton to picnics in the park
One week of free accommodation for those relocating
25 days annual leave plus bank holidays
Opportunity to earn equity through our EMI option scheme
Company laptop and supporting tech
Private healthcare and a cash plan
Pension contribution matched by Acre up to 4%
Cycle to work scheme
Breakfast, snacks and drinks provided in our vibrant Shoreditch office
We\’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we\’d love to hear from you.
We\’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there\’s anything we can do to accommodate your specific situation, please let us know.
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Customer Success Associate (FinTech StartUp) employer: Acre Software
Contact Detail:
Acre Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (FinTech StartUp)
✨Tip Number 1
Familiarise yourself with Acre's platform and the mortgage market. Understanding how our technology simplifies the home buying process will not only impress us but also help you answer questions confidently during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. We value problem solvers who can advocate for customers and improve their experience.
✨Tip Number 3
Network with professionals in the FinTech space, especially those involved in customer success roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 4
Demonstrate your passion for technology and finance by staying updated on industry trends. Being knowledgeable about current developments will show us that you're genuinely interested in contributing to our mission.
We think you need these skills to ace Customer Success Associate (FinTech StartUp)
Some tips for your application 🫡
Understand the Company: Before applying, take the time to understand Acre's mission and values. Familiarise yourself with their platform and how it aims to transform the mortgage market. This knowledge will help you tailor your application and demonstrate your genuine interest in the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support or roles that required strong communication skills. Mention specific examples where you've successfully resolved customer issues or improved user experiences, as this aligns with the responsibilities of the Customer Success Associate.
Showcase Your Problem-Solving Skills: Acre is looking for resourceful problem solvers. In your application, provide examples of how you've tackled challenges in past roles. Highlight your ability to think creatively and work independently, as these traits are essential for success in a fast-paced startup environment.
Tailor Your Application: Make sure to customise your cover letter for Acre. Address how your skills and experiences align with the specific requirements mentioned in the job description. Use keywords from the job listing to demonstrate that you understand what they are looking for in a candidate.
How to prepare for a job interview at Acre Software
✨Know the Company Inside Out
Before your interview, make sure you understand Acre's mission and how their platform works. Familiarise yourself with the mortgage market and the challenges home buyers face. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer-Centric Attitude
As a Customer Success Associate, your ability to communicate effectively and provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your problem-solving skills and attention to detail.
✨Demonstrate Your Tech Savviness
Since Acre is a tech start-up, it's important to show that you're comfortable with technology. Be ready to discuss any relevant tools or software you've used in previous roles, and express your enthusiasm for learning new technologies that can enhance customer experience.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential issues brokers might face when using Acre’s platform and how you would address them. This will showcase your critical thinking and ability to thrive in ambiguous situations.
