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For Companies At a Glance
- Tasks: Support customers and enhance their experience with our innovative mortgage platform.
- Company: Join a fast-growing FinTech start-up revolutionising the mortgage market.
- Benefits: Enjoy 25 days annual leave, private healthcare, and monthly team socials.
- Why this job: Make a real impact in transforming the home buying process while developing your skills.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We are covering the entire journey, from figuring out what you can borrow to getting your keys. We are guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we are helping mortgage businesses scale faster and smarter. As we continue to grow, we are looking for ambitious people to join us in transforming the industry and shaping the future of home buying. The start of 2026 has already been exciting, as Acre is now part of The ClearScore Group. This partnership strengthens our ability to innovate and deliver the best mortgage and protection platform.
This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation.
The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team. Your day to day will involve:
- Developing and maintaining a deep knowledge of our users and our product
- Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares.
- Being an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team
- Performing technical troubleshooting and problem-solving of customer queries.
- Delivering high quality webinar training to our customers on how to use Acre
- Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.)
About you:
- Excellent at communicating with a customer focused attitude
- Curious in nature and with a strong desire to achieve
- Highly self-motivated and able to work independently
- Have a strong attention to detail and goes above expectations
- A resourceful, quick, sharp and creative problem solver
- Passionate about people and making Acre customers happy
- Thrives with ambiguity and makes the most of opportunities
- Willing to come to our Shoreditch office at least twice a week
- Availability to work the occasional Saturday.
What we offer:
- A chance to make an impact within a high growth fintech start-up
- Monthly team social events, from trips to Brighton to picnics in the park
- One week of free accommodation for those relocating
- 25 days annual leave plus bank holidays
- Opportunity to earn equity through our EMI option scheme
- Company laptop and supporting tech
- Private healthcare and a cash plan
- Pension contribution matched by Acre up to 4%
- Cycle to work scheme
- Breakfast, snacks and drinks provided in our vibrant Shoreditch office
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we’d love to hear from you. We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
Customer Success Associate (FinTech StartUp) employer: Acre Software
Contact Detail:
Acre Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (FinTech StartUp)
✨Tip Number 1
Get to know Acre inside out! Familiarise yourself with their platform and the mortgage market. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by practising common customer success scenarios. Think about how you'd handle tricky customer queries or provide outstanding support. Show them you’re ready to jump in!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Acre team.
We think you need these skills to ace Customer Success Associate (FinTech StartUp)
Some tips for your application 🫡
Show Your Passion for FinTech: When writing your application, let us see your enthusiasm for the FinTech industry. Share any relevant experiences or projects that highlight your interest in finance and technology, as this will resonate with our mission at Acre.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Success Associate. Highlight your customer service skills and any experience you have in tech support or problem-solving, as these are key to helping our users thrive on our platform.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use simple language to convey your ideas and experiences, making it easy for us to see how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application. Plus, it shows you’re keen to join our vibrant team at Acre!
How to prepare for a job interview at Acre Software
✨Know Your Stuff
Before the interview, dive deep into Acre's platform and the mortgage market. Understand how their technology works and be ready to discuss how it improves the home buying process. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Communication Skills
As a Customer Success Associate, communication is key. Practice explaining complex concepts in simple terms, as you might need to do this during the interview. Think about examples from your past where you successfully helped customers or resolved issues through effective communication.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving skills. Think of scenarios where you've had to troubleshoot or assist someone in a challenging situation. Highlight your resourcefulness and creativity in finding solutions, which are crucial traits for this role.
✨Embrace Your Curiosity
Acre values curiosity and a desire to learn. During the interview, express your eagerness to understand more about the fintech industry and how you can contribute to Acre's growth. Ask insightful questions about the company’s future plans and how the Customer Success team fits into that vision.
