Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support brokers and ensure they have a seamless experience on our platform.
- Company: Exciting fintech start-up in the heart of Shoreditch.
- Benefits: Flexible working, equity opportunities, and a vibrant team culture.
- Why this job: Join a fast-paced environment and make a real impact in customer success.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a dynamic team with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A fintech start-up is seeking an Associate to join their Customer Success team based in Shoreditch, Greater London. In this role, you will assist brokers and ensure they use the platform seamlessly. Ideal candidates are excellent communicators with a strong customer focus.
Benefits include:
- Flexible working arrangements
- Company equity opportunities
- A vibrant team culture
If you thrive in a fast-paced environment and are passionate about customer success, we would love to hear from you.
Customer Success Associate — Fintech Growth + Equity employer: Acre Software
Contact Detail:
Acre Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate — Fintech Growth + Equity
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer success scenarios. Think about how you'd handle tricky situations with brokers and be ready to share your thought process. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for customer success! During interviews, share examples of how you've gone above and beyond for customers in the past. This will help us see that you truly care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Associate — Fintech Growth + Equity
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your strong customer focus.
Communicate Clearly: As excellent communicators are key for this role, ensure your written application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Success Associate role. Mention why you’re excited about working in fintech and how you can contribute to our vibrant team culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acre Software
✨Know the Fintech Landscape
Familiarise yourself with the fintech industry, especially trends and challenges. This will help you demonstrate your understanding of the sector and how it impacts customer success.
✨Showcase Your Communication Skills
Prepare to discuss examples where you've effectively communicated with customers or team members. Highlight your ability to simplify complex information, as this is crucial for assisting brokers on the platform.
✨Emphasise Customer-Centric Mindset
Be ready to share specific instances where you've gone above and beyond for a customer. This will show your passion for customer success and align with the company's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, growth plans, and how they measure customer success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
