Receptionist/Administrator in Hereford

Overview

We are a professional and friendly accountancy firm providing accountancy, tax and business advisory services to a wide range of clients. We pride ourselves on being a supportive, approachable team with a positive working environment. We are looking for a receptionist with administrative experience within a professional practice, who will play a key role in the smooth running of our office.

Key Responsibilities

· Act as the first point of contact for clients, both in person and by telephone, maintaining a professional and courteous attitude at all times.

· Manage incoming calls, emails, and correspondence, directing enquiries appropriately.

· Schedule appointments, manage meeting rooms, and maintain office diaries.

· Carry out general administrative duties including typing letters, filing, scanning, data entry, and document management (including submitting accounts and tax returns to authorities using our accountancy software).

· Assist with the preparation of client onboarding and accompanying documentation.

· Handle incoming and outgoing post.

· Maintain office supplies and support the organisation of the office.

· Provide general administrative support to the wider team as required.

Experience

· Previous experience as a receptionist or administrator within a professional practice (accountancy, legal, or financial services).

· Strong organisational skills with the ability to prioritise tasks efficiently.

· Excellent typing and IT skills, including Microsoft Word, Outlook, and Excel.

· Experience in handling confidential information appropriately.

Desired Skills and Attributes

· Excellent telephone etiquette.

· Friendly, professional, and confident communication style.

· Strong attention to detail and accuracy.

· Excellent organisational and time-management skills.

· Ability to prioritise tasks and manage a varied workload.

· A team-player attitude with a positive and supportive approach.

· A good sense of humour and willingness to contribute to a friendly office culture.

· Discretion and professionalism when dealing with sensitive client information.

. Ability to work independently whilst maintaining a friendly approach to visitors and colleagues

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Life insurance
• On-site parking

Work Location: In person