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- Tasks: Lead strategic account management and build strong client relationships in HealthTech.
- Company: Innovative organisation transforming mental health pathways through digital products.
- Benefits: Competitive salary, incredible benefits package, and opportunities for professional growth.
- Other info: Dynamic role with the chance to drive long-term growth and client satisfaction.
- Why this job: Make a real impact on health services while working with cutting-edge technology.
- Qualifications: Experience in Account Management or Customer Success within SaaS or HealthTech.
The predicted salary is between 65000 - 80000 £ per year.
We’re on the lookout for an Account Management Lead (HealthTech) to join an innovative organisation transforming mental health pathways through digital products. You will lead strategic account management across a portfolio of clients, helping organisations realise value from the platform, strengthen adoption, and identify opportunities to expand services to improve patient outcomes. This is a highly strategic, client-facing role where you’ll build trusted partnerships and drive long-term growth within existing accounts.
Job Role:
- Act as the senior day-to-day contact for client accounts and partner organisations, building strong relationships across public sector stakeholders.
- Develop deep understanding of client priorities, challenges and long-term objectives.
- Create and maintain strategic account plans, identifying risks, priorities and growth opportunities.
- Lead regular client reviews, presenting performance insights, service updates and recommendations.
- Identify opportunities to expand services through new use cases, product adoption and broader deployment.
- Collaborate with clients to understand operational challenges and shape solutions for client delivery.
- Support commercial conversations with a focus on long-term partnership and value creation.
- Work closely with internal product, programme and operations teams to ensure successful implementation and adoption.
- Monitor account performance, client health and KPIs, identifying risks and driving continuous improvement.
- Lead issue resolution and escalation management, ensuring strong client outcomes and satisfaction.
- Maintain accurate account documentation, reporting and opportunity tracking.
Key Skills/Requirements:
- Proven experience in Account Management, Client Delivery or Customer Success within SaaS, HealthTech or public sector environments.
- Ability to build and maintain senior stakeholder relationships and act as a trusted advisor.
- Experience creating and delivering strategic account plans with a focus on retention and growth.
- Commercial awareness with a consultative, value-led approach to client expansion.
- Excellent communication and presentation skills, with confidence engaging senior stakeholders.
- Experience working cross-functionally with product, delivery and operations teams.
- Strong organisational skills with the ability to manage multiple complex accounts simultaneously.
- Proactive mindset with the ability to bring clarity in complex, multi-stakeholder environments.
If you are an experienced Account Management Lead looking to drive real impact across health and care services while working with innovative digital products, please apply or send your CV directly to callum@acquiredtalent.co.uk.
Account Management Lead employer: Acquired Talent Ltd.
Contact Detail:
Acquired Talent Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HealthTech space. Attend industry events, webinars, or even local meetups. The more you engage with potential employers and peers, the better your chances of landing that Account Management Lead role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've driven client success in previous roles. Highlight your strategic account management skills and how they can benefit their organisation.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, even if they’re not actively hiring. Express your interest in their work and how you could add value as an Account Management Lead. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! We’ve got some fantastic roles waiting for you, and applying directly through us gives you a better shot at getting noticed. Plus, we’re here to support you every step of the way in your job search journey.
We think you need these skills to ace Account Management Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Management Lead. Highlight your experience in SaaS and HealthTech, and don’t forget to showcase your skills in stakeholder management and client delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming mental health pathways and how your background makes you the perfect fit for this role.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive growth and build relationships. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Acquired Talent Ltd.
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you'll be managing. Research their priorities, challenges, and long-term objectives. This will not only help you answer questions more effectively but also show your potential employer that you're proactive and genuinely interested in their business.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you've created and maintained strategic account plans in the past. Bring examples of how you've identified risks and growth opportunities. This will demonstrate your ability to think critically and strategically, which is crucial for the Account Management Lead role.
✨Communicate Like a Pro
Since this role involves engaging with senior stakeholders, practice your communication skills. Be clear and concise when discussing your experiences and ensure you can present performance insights and recommendations confidently. Consider doing mock interviews to refine your delivery.
✨Highlight Your Collaborative Spirit
This position requires working closely with internal teams. Share examples of how you've successfully collaborated with product, programme, and operations teams in the past. Emphasising your ability to work cross-functionally will show that you can drive successful client delivery and implementation.