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- Tasks: Lead a dynamic team to enhance customer experience and drive strategic initiatives.
- Company: Fast-growing, customer-centric company in the UK.
- Benefits: Competitive salary, hybrid working model, and leadership opportunities.
- Why this job: Shape customer functions and make a significant impact in a thriving environment.
- Qualifications: 10+ years in service leadership, especially in high-growth sectors.
- Other info: Join a passionate team focused on metrics and excellence.
The predicted salary is between 100000 - 120000 £ per year.
A fast-growing customer-centric company in the UK seeks a Director of Customer Experience to lead a team of 30-40. This role involves ownership of KPIs, strategic and operational responsibilities, and shaping customer functions in a dynamic environment.
Ideal candidates will have over 10 years of experience in service leadership, especially in high-growth sectors.
The position offers a base salary between £100k-£120k and a hybrid working model with a strong emphasis on metrics and team leadership.
Director, Customer Experience — Own Fast-Growth CX (Hybrid) in London employer: Acquire
Contact Detail:
Acquire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Experience — Own Fast-Growth CX (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to customer experience. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and customer experience strategies. We want to show them that you’re not just a fit for the role, but that you genuinely care about their mission and can lead their team effectively.
✨Tip Number 3
Showcase your metrics-driven mindset! Be ready to discuss how you’ve used KPIs in past roles to drive success. We need to demonstrate that you can take ownership of performance and lead a team towards achieving those targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s make sure you get your foot in the door!
We think you need these skills to ace Director, Customer Experience — Own Fast-Growth CX (Hybrid) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how your past experiences have shaped your approach to CX and how you can bring that passion to our team.
Highlight Relevant Experience: Make sure to emphasise your 10+ years in service leadership, especially in fast-paced environments. We’re looking for someone who can hit the ground running, so showcase your achievements and how they relate to the role.
Be Metrics-Driven: Since this role is all about KPIs and metrics, don’t shy away from including specific numbers and results in your application. We love data-driven insights, so show us how you've used metrics to drive success in your previous roles.
Tailor Your Application: Take the time to customise your application for this role. We appreciate candidates who take the extra step to align their skills and experiences with what we’re looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Acquire
✨Know Your Metrics
As a Director of Customer Experience, you'll need to demonstrate your understanding of KPIs. Brush up on relevant metrics and be ready to discuss how you've used them to drive success in previous roles. This shows you’re not just about the big picture but also the details that matter.
✨Showcase Leadership Experience
With a team of 30-40 under your wing, it’s crucial to highlight your leadership style. Prepare examples of how you've successfully led teams in high-growth environments. Think about challenges you faced and how you motivated your team to overcome them.
✨Emphasise Customer-Centric Strategies
This role is all about shaping customer functions, so come armed with specific strategies you've implemented in the past. Discuss how these strategies improved customer satisfaction and loyalty, and be ready to share any innovative ideas you have for the future.
✨Prepare for Dynamic Scenarios
In a fast-growing company, adaptability is key. Be prepared to discuss how you've navigated change and uncertainty in previous roles. Think of examples where you had to pivot quickly and how you managed to keep your team aligned and focused.
