At a Glance
- Tasks: Lead and manage supported living services for individuals with complex care needs.
- Company: Dynamic organisation focused on person-centred care and support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a rewarding sector.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in care management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
The Service Manager is responsible for the day-to-day operational leadership and management of supported living services delivering care and support to individuals with:
- Learning Disabilities (LD)
- Mental Health (MH) needs
- Complex Care requirements
- Autism and behaviours that may challenge
The postholder will ensure high-quality, person-centred support is delivered in line with regulatory requirements, organisational values, and best practice standards. The Service Manager will lead teams to achieve positive outcomes for people supported while ensuring compliance, safeguarding, staffing stability, financial performance, and continuous service improvement.
Key Responsibilities
- Operational Management
- Oversee the daily running of supported living services.
- Ensure safe, effective, and person-centred support delivery.
- Maintain full compliance with CQC regulations and internal policies.
- Ensure support plans and risk assessments are accurate and regularly reviewed.
- Monitor occupancy, staffing levels, and service performance.
- Lead service improvement plans where required.
- Leadership & Team Management
- Recruit, manage, supervise, and develop support staff and team leaders.
- Conduct regular supervisions, appraisals, and competency assessments.
- Promote a positive, inclusive, and accountable culture.
- Manage staffing rotas and agency usage effectively.
- Support workforce retention and staff wellbeing initiatives.
- Address performance, conduct, and capability matters appropriately.
- Quality & Compliance
- Ensure services meet and exceed CQC standards.
- Lead audits, inspections, and quality assurance processes.
- Maintain accurate service documentation and records.
- Oversee incident reporting, investigations, and lessons learned processes.
- Ensure medication management systems are compliant and safe.
- Monitor and improve quality outcomes across services.
- Safeguarding & Risk Management
- Act as safeguarding lead within services.
- Ensure all safeguarding concerns are managed appropriately and escalated where necessary.
- Promote positive behaviour support approaches.
- Ensure risks are identified, assessed, and managed effectively.
- Support safe management of individuals with complex behaviours or mental health needs.
- Person-Centred Care
- Promote independence, choice, dignity, and inclusion.
- Ensure individuals are actively involved in support planning and decision-making.
- Support individuals to achieve personal goals and positive outcomes.
- Build strong relationships with families, advocates, professionals, and commissioners.
- Financial Responsibilities
- Manage service budgets and authorised expenditure.
- Monitor staffing costs and agency spend.
- Support achievement of occupancy and financial targets.
- Ensure efficient use of resources across services.
- Partnership Working
- Develop effective relationships with:
- Local Authorities
- NHS teams
- Commissioners
- Social Workers
- Families and advocates
- Community professionals
- Attend MDT meetings, reviews, and safeguarding meetings where required.
- Key Performance Indicators (KPIs)
- CQC compliance outcomes
- Staff retention and reduced agency usage
- Service user outcomes and engagement
- Safeguarding and incident trends
- Budget performance
- Quality audit scores
- Occupancy and referral conversion
- Training compliance
- Medication compliance rates
- Experience managing supported living or residential care services.
- Experience supporting individuals with:
- Learning Disabilities
- Mental Health needs
- Complex Care
- Autism and behaviours that challenge
- Experience leading and managing teams within regulated care environments.
- Experience with safeguarding and risk management.
- Understanding of CQC regulatory requirements.
- Health & Social Care regulations
- CQC Fundamental Standards
- Safeguarding adults legislation
- Mental Capacity Act and DoLS
- Positive Behaviour Support (PBS)
- Medication management
- Care planning and risk assessment
- Leadership and people management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Organisational and time management
- Report writing and documentation
- Conflict management
- Performance management
- IT and care management systems
- NVQ Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards)
- Level 3 Health & Social Care qualification minimum
- Full UK driving licence desirable
Person Specification
Essential Experience
Essential Knowledge
Essential Skills
Qualifications
Service Manager in Manchester employer: Acqhired
As a Service Manager in our Supported Living Services, you will be part of a compassionate and dedicated team committed to delivering high-quality, person-centred care to individuals with complex needs. Our organisation fosters a supportive work culture that prioritises employee wellbeing and professional development, offering opportunities for training and career advancement. Located in a vibrant community, we provide a unique chance to make a meaningful impact while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on a Service Manager role that’s perfect for you.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've led teams, managed compliance, and improved service quality. We want to hear about your successes and how you can bring that magic to our supported living services.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in joining our team and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Share your enthusiasm for the role and reiterate how your experience aligns with our mission to provide person-centred care.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience with supported living services, especially in areas like mental health and learning disabilities. We want to see how your skills align with our values and the specific needs of the role!
Showcase Your Leadership Skills:As a Service Manager, you'll be leading teams, so it's crucial to demonstrate your leadership experience. Share examples of how you've successfully managed teams, improved service delivery, or handled challenging situations. We love to see real-life stories that showcase your abilities!
Be Person-Centred:Remember, this role is all about delivering person-centred care. In your application, emphasise your commitment to promoting independence and dignity for individuals. Share any experiences where you’ve involved service users in decision-making or support planning – it really makes a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need there. Plus, it helps us keep track of your application better. We can’t wait to hear from you!
How to prepare for a job interview at Acqhired
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and the specific needs of individuals with learning disabilities, mental health issues, and complex care requirements. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you've managed staffing issues or improved service delivery. This is your chance to demonstrate your leadership style and how it aligns with the company's values.
✨Be Person-Centred
During the interview, emphasise your commitment to person-centred care. Share stories that highlight how you've involved individuals in their support planning and decision-making. This will resonate well with the interviewers who are looking for someone who prioritises the needs of those they support.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's approach to safeguarding and quality assurance. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours.
