At a Glance
- Tasks: Lead and manage supported living services for individuals with complex care needs.
- Company: Dynamic organisation focused on delivering high-quality care and support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a team dedicated to continuous improvement and positive outcomes.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in managing care services and supporting individuals with diverse needs.
The predicted salary is between 40000 - 50000 € per year.
The Service Manager is responsible for the day-to-day operational leadership and management of supported living services delivering care and support to individuals with:
- Learning Disabilities (LD)
- Mental Health (MH) needs
- Complex Care requirements
- Autism and behaviours that may challenge
The postholder will ensure high-quality, person-centred support is delivered in line with regulatory requirements, organisational values, and best practice standards. The Service Manager will lead teams to achieve positive outcomes for people supported while ensuring compliance, safeguarding, staffing stability, financial performance, and continuous service improvement.
Key Responsibilities
- Operational Management
- Oversee the daily running of supported living services.
- Ensure safe, effective, and person-centred support delivery.
- Maintain full compliance with CQC regulations and internal policies.
- Ensure support plans and risk assessments are accurate and regularly reviewed.
- Monitor occupancy, staffing levels, and service performance.
- Lead service improvement plans where required.
- Leadership & Team Management
- Recruit, manage, supervise, and develop support staff and team leaders.
- Conduct regular supervisions, appraisals, and competency assessments.
- Promote a positive, inclusive, and accountable culture.
- Manage staffing rotas and agency usage effectively.
- Support workforce retention and staff wellbeing initiatives.
- Address performance, conduct, and capability matters appropriately.
- Quality & Compliance
- Ensure services meet and exceed CQC standards.
- Lead audits, inspections, and quality assurance processes.
- Maintain accurate service documentation and records.
- Oversee incident reporting, investigations, and lessons learned processes.
- Ensure medication management systems are compliant and safe.
- Monitor and improve quality outcomes across services.
- Safeguarding & Risk Management
- Act as safeguarding lead within services.
- Ensure all safeguarding concerns are managed appropriately and escalated where necessary.
- Promote positive behaviour support approaches.
- Ensure risks are identified, assessed, and managed effectively.
- Support safe management of individuals with complex behaviours or mental health needs.
- Person-Centred Care
- Promote independence, choice, dignity, and inclusion.
- Ensure individuals are actively involved in support planning and decision-making.
- Support individuals to achieve personal goals and positive outcomes.
- Build strong relationships with families, advocates, professionals, and commissioners.
- Financial Responsibilities
- Manage service budgets and authorised expenditure.
- Monitor staffing costs and agency spend.
- Support achievement of occupancy and financial targets.
- Ensure efficient use of resources across services.
- Partnership Working
- Develop effective relationships with:
- Local Authorities
- NHS teams
- Commissioners
- Social Workers
- Families and advocates
- Community professionals
- Attend MDT meetings, reviews, and safeguarding meetings where required.
- Key Performance Indicators (KPIs)
- CQC compliance outcomes
- Staff retention and reduced agency usage
- Service user outcomes and engagement
- Safeguarding and incident trends
- Budget performance
- Quality audit scores
- Occupancy and referral conversion
- Training compliance
- Medication compliance rates
Person Specification
- Essential Experience
- Experience managing supported living or residential care services.
- Experience supporting individuals with:
- Learning Disabilities
- Mental Health needs
- Complex Care
- Autism and behaviours that challenge
- Experience leading and managing teams within regulated care environments.
- Experience with safeguarding and risk management.
- Understanding of CQC regulatory requirements.
- Essential Knowledge
- Health & Social Care regulations
- CQC Fundamental Standards
- Safeguarding adults legislation
- Mental Capacity Act and DoLS
- Positive Behaviour Support (PBS)
- Medication management
- Care planning and risk assessment
- Essential Skills
- Leadership and people management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Organisational and time management
- Report writing and documentation
- Conflict management
- Performance management
- IT and care management systems
- Qualifications
- NVQ Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards)
- Level 3 Health & Social Care qualification minimum
- Full UK driving licence desirable
Head of Training Services in Manchester employer: Acqhired
As a leading provider of supported living services, we pride ourselves on fostering a supportive and inclusive work environment that prioritises the well-being and professional growth of our employees. Our commitment to high-quality, person-centred care is matched by our dedication to staff development, offering comprehensive training and career advancement opportunities in a dynamic and rewarding setting. Join us in making a meaningful impact in the lives of individuals with complex care needs while enjoying a culture that values teamwork, compliance, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Training Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend local events or online webinars to meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their mission, especially in supporting individuals with complex needs. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and improved services in previous roles. We love hearing about your successes and how you’ve made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can lead and inspire in supported living services.
We think you need these skills to ace Head of Training Services in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Training Services role. Highlight your experience in managing supported living services and how it aligns with our values at StudySmarter.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've successfully led teams, managed performance, and promoted a positive culture in your previous roles.
Be Person-Centred:Emphasise your commitment to person-centred care. Talk about how you've involved individuals in their support planning and decision-making processes, as this is key to what we do at StudySmarter.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Acqhired
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and the specific needs of individuals with learning disabilities, mental health issues, and complex care requirements. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you've managed staffing challenges or improved service delivery. This is your chance to demonstrate your leadership style and how it aligns with the values of the organisation.
✨Be Person-Centred
During the interview, emphasise your commitment to person-centred care. Share stories that highlight how you've involved individuals in their support planning and decision-making. This will resonate well with the interviewers and show that you prioritise the needs of those you support.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as safeguarding concerns or managing challenging behaviours. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and adherence to best practices.
