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- Tasks: Lead operations in supported living services, ensuring safety and quality delivery.
- Company: Dynamic organisation focused on improving lives through exceptional care.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in operational leadership and a strong understanding of care regulations.
- Other info: Join a supportive environment with a focus on innovation and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Operational leadership & performance: Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery. Set clear operational standards and performance expectations for managers and teams. Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages. Manage service risk: environment, lone working, community risk, staffing risk, clinical/behavioural risk (where relevant).
Quality, governance & CQC readiness: Maintain CQC readiness across all services: evidence-based systems, robust audits, and consistent documentation. Own the quality framework: audit schedules, action plans, learning loops, and sustained improvements. Monitor and improve performance against CQC Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, Well-led. Ensure governance is real, not theatre: good minutes, clear owners, deadlines met, measurable improvements.
Safeguarding, risk & incident management: Act as senior safeguarding lead (or deputy) ensuring timely reporting, high-quality investigations, and effective multi-agency working. Oversee serious incidents, complaints, whistleblowing, and escalation pathways. Ensure duty of candour is applied appropriately and consistently. Lead learning from incidents (trend analysis, thematic reviews, corrective actions that actually stick).
Regulatory compliance & statutory frameworks: Ensure compliance with relevant legislation and guidance, including (as applicable): Health and Social Care Act 2008 (Regulated Activities), Care Act 2014 (safeguarding), Mental Capacity Act 2005 (capacity assessments, best interests), DoLS/LPS awareness where relevant to pathway/interface, Health & Safety, COSHH, fire safety, RIDDOR, GDPR. Ensure CQC notifications are made correctly and on time (where required by your regulated activities). Maintain policy, procedure, and training compliance across services.
People leadership: recruitment, retention, capability: Build high-performing service leadership through coaching, supervision standards, and clear accountability. Oversee recruitment plans, onboarding quality, rota integrity, and retention strategies. Manage capability, disciplinary processes, attendance, and culture issues fairly and decisively. Ensure mandatory training compliance and role-specific competence (PBS, autism, epilepsy, meds, etc. as relevant).
Financial and contract performance: Own operational budgets: staffing ratios, agency use, rota efficiency, travel costs, and service-level P&L performance. Work with finance/commissioners to ensure packages are accurate, reviewed, and delivered as commissioned. Deliver measurable improvements in agency reduction, vacancy management, and efficiency without compromising care.
Service development & strategic delivery: Support mobilisation of new services, transitions, and service redesign. Build strong commissioner relationships and contribute to tenders, service proposals, and growth plans. Lead improvement projects (e.g., medication governance upgrade, auditing overhaul, PBS quality drive, digital care planning rollout).
Stakeholder management: Maintain professional relationships with families, advocates, social workers, commissioners, housing partners, and multidisciplinary teams. Lead complex meetings: placement breakdown prevention, safeguarding strategy, best interests, complaint resolution. Ensure people supported are meaningfully involved in decisions about their lives and service improvements.
Head of Operations in Leeds employer: Acqhired
Contact Detail:
Acqhired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Head of Operations role.
✨Tip Number 2
Prepare for interviews by researching the company and its services thoroughly. Understand their operational standards and CQC readiness, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially around safeguarding and risk management. Use real-life examples to demonstrate your leadership skills and ability to drive performance. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operations in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in operational leadership, quality governance, and compliance with regulations. We want to see how your skills align with our mission at StudySmarter!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven performance improvements or managed risks in previous roles. We love seeing measurable outcomes that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Acqhired
✨Know Your Operations Inside Out
Before the interview, dive deep into the operational aspects of supported living services. Familiarise yourself with key performance indicators and how they relate to staffing, occupancy, and service delivery. Being able to discuss specific examples of how you've driven operational success will impress your interviewers.
✨Master the CQC Standards
Understanding the Care Quality Commission (CQC) standards is crucial for this role. Prepare by reviewing the Key Lines of Enquiry (KLOEs) and think about how you’ve ensured compliance in previous roles. Bring examples of audits or quality frameworks you've implemented to demonstrate your readiness.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership approach is key. Be ready to discuss how you build high-performing teams and manage capability issues. Share specific instances where your coaching or supervision led to measurable improvements in team performance or service delivery.
✨Prepare for Stakeholder Engagement Scenarios
Stakeholder management is a big part of this role. Think about past experiences where you’ve successfully navigated complex meetings or resolved conflicts. Prepare to discuss how you involve families and other stakeholders in decision-making processes, as this will highlight your collaborative approach.
