The Head of Operations is responsible for the strategic leadership and operational management of the organisation's national property portfolio, overseeing more than 100 residential properties across the UK and Ireland that support health and social care services.
About the Role
This role ensures the efficient sourcing, acquisition, mobilisation, maintenance and ongoing management of all properties while leading multidisciplinary operational teams to deliver safe, compliant and high-quality accommodation. The post holder will oversee property sourcing, maintenance operations, procurement, fleet management, lease administration and rapid response services, ensuring excellent service delivery to internal stakeholders and external partners. The role requires exceptional leadership, commercial awareness and the ability to operate within a fast-paced, highly regulated environment.
Responsibilities
Strategic Leadership
Develop and implement the operational strategy for the property portfolio.
Lead continuous improvement initiatives across all operational functions.
Support business growth through efficient mobilisation of new properties.
Produce operational reports, KPIs and performance dashboards for senior leadership.
Drive cost efficiencies whilst maintaining exceptional service standards.
Property Acquisition & Sourcing
Lead the national property sourcing team.
Identify suitable residential properties for supported living, children's services and adult care.
Oversee negotiations with landlords, developers, agents and investors.
Coordinate property onboarding and mobilisation.
Ensure properties meet operational and regulatory requirements prior to occupation.
Lead all planned, reactive and emergency maintenance services.
Manage internal maintenance teams and external contractors.
Develop preventative maintenance programmes.
Ensure statutory inspections and compliance programmes are completed.
Oversee refurbishment and improvement projects.
Maintain high standards across all company properties.
Lease & Property Management
Oversee all lease agreements and tenancy documentation.
Manage lease renewals, rent reviews and landlord relationships.
Ensure property records remain accurate and compliant.
Resolve property disputes where required.
Manage procurement of materials, contractors and specialist services.
Negotiate supplier contracts and service level agreements.
Monitor supplier performance and value for money.
Develop strategic supplier partnerships nationally.
Fleet Management
Oversee the organisation's operational vehicle fleet.
Ensure servicing, maintenance, MOTs and compliance.
Manage vehicle procurement and replacement programmes.
Monitor fuel usage, telematics and operational efficiency.
Rapid Response Operations
Lead emergency property response services across the UK and Ireland.
Coordinate out-of-hours property emergencies.
Develop escalation procedures for operational incidents.
Manage and develop:
Property Sourcing Team
Maintenance Operatives
Regional Property Coordinators
Procurement Team
External Contractors
Required Skills
Health & Safety leadership
Compliance & Governance
Preferred Skills
Ensure compliance with:
Health & Safety legislation
Housing legislation
Fire Safety Regulations
Gas Safety RegulationsElectrical Safety Standards
Water Hygiene
Company policies and procedures
Support inspections from:
CQC
Ofsted
Local Authorities
Insurance Inspectors
Pay range and compensation package
Location: UK & Ireland (National Travel Required)
Equal Opportunity Statement
We are committed to diversity and inclusivity.
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Head of Operations employer: Acqhired
Acqhired is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture that fosters collaboration and innovation. With a focus on meaningful outcomes for children and young people, employees benefit from professional growth opportunities and the chance to make a real difference in the community. The hybrid nature of this role allows for flexibility while working alongside dedicated professionals across multiple locations in the UK.
