At a Glance
- Tasks: Manage day-to-day freight operations and coordinate transportation of goods.
- Company: Join ACP Freight Services, a dynamic company blending small business charm with big organisation resources.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and health benefits.
- Other info: Hybrid role with a supportive team environment and excellent career growth opportunities.
- Why this job: Make an impact in logistics while developing strong client relationships and problem-solving skills.
- Qualifications: Experience in freight forwarding, strong customer service, and knowledge of logistics software required.
The predicted salary is between 25000 - 29000 € per year.
Company Description
ACP Freight Services excels in delivering tailored solutions for your export and import needs across Road, Sea, and Air transportation. Backed by a team of highly skilled professionals, the company is dedicated to providing exceptional customer service. Combining the personal touch of a small business with the resources of a larger organisation, ACP Freight Services ensures close, reliable care. This unique approach allows clients to enjoy the benefits of tailored solutions and seamless logistics.
Role Description
This is a full-time hybrid role for a Freight Forwarder, based in Portsmouth with the option for some remote working. The Freight Forwarder will manage day-to-day freight operations, including coordinating the transportation of goods via road. Responsibilities include effectively relaying information between customers and subcontractors to ensure the accurate and profitable operation of the Freight Forwarding Department.
Main Duties and Responsibilities
- Maintain / develop good working relationships with all stakeholders
- Issue detailed instructions to carriers, ensuring they have all the necessary documentation and information to follow the correct customs process for export / import formalities
- Updating customs information on Transport software (CargoWise)
- Daily contact with carriers to obtain status updates for all loads, ensuring collections and/or deliveries are on schedule and transit times can be achieved
- Obtaining details of trailer registration and ETA for collections and/or deliveries, compile daily report and update CargoWise accordingly
- Monitor drivers progress as necessary to ensure everyone is aware of any problems before they occur
- Manage/oversee orders from customers, from quotation and / or receipt of bookings through to supply of POD
- Check all jobs for accuracy
- Update the transport software (CargoWise) with the final delivery confirmation once received from suppliers
- Liaise with customers/consignors/consignees and colleagues as required in order to book collections and deliveries as required and ensure they are advised of any delays or changes in schedules
- Negotiate freight rates with customers and carriers for ‘spot’ rates and any supplementary charges, referring to a Senior Freight Forwarder for guidance
- Create / Update Orders and Business Partners on CargoWise as required
- Help maintain the team mailboxes
- Take appropriate action, referring to a Senior Freight Forwarder as necessary, to rectify and problems and keep customers informed of any resulting delays
- Upload all instructions, documents and emails to the relevant order
- In the afternoon; check that carriers have received instructions for the next day and that transports are on schedule
- In the event of any incident possibly leading to an insurance claim, you must check the appropriate action with Senior Freight Forwarder
- Add the necessary details for the relevant file on CargoWise in the Complaints Management menu and forward details to the claims’ email
Qualifications
- Expertise in Freight Forwarding and Freight Transportation operations
- Experience handling Export and Import processes
- Strong Customer Service skills and the ability to maintain client relationships
- Knowledge of regulations and documentation for freight logistics
- Excellent organisational and problem-solving capabilities
- Proficiency in using logistics-related software and tools
- Ability to work independently and adapt to a hybrid work environment
- Previous experience in a similar role and familiarity with international shipping networks is a plus
We ask that all candidates have a maximum commute time of approximately 30 minutes or less.
Job Type: Full-time, Monday to Friday
Salary: £25,000 - £29,000 depending on experience
Benefits: Bonus Scheme, Company Pension, Health
However, we kindly ask all new team members to work from the office full-time during the first three months of their probationary period. This approach helps lay a strong foundation for success by fostering deeper integration within the team and the wider company. It also ensures direct access to training, support, and collaboration during the crucial onboarding phase.
Freight Forwarder in Portsmouth employer: ACP Freight Services Limited
At ACP Freight Services, we pride ourselves on being an exceptional employer that combines the personal touch of a small business with the resources of a larger organisation. Our Portsmouth-based team enjoys a supportive work culture that fosters collaboration and professional growth, alongside competitive benefits such as a bonus scheme and company pension. With a focus on tailored solutions and seamless logistics, we offer our employees the opportunity to thrive in a dynamic environment while making meaningful contributions to our clients' success.
Contact Detail:
ACP Freight Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ACP Freight Services and understanding their unique approach to logistics. Tailor your answers to show how your skills align with their values and customer service focus.
✨Tip Number 3
Practice your communication skills! As a Freight Forwarder, you'll need to relay information clearly. Mock interviews with friends can help you articulate your experience and problem-solving abilities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at ACP Freight Services.
We think you need these skills to ace Freight Forwarder in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Freight Forwarder role. Highlight your expertise in freight forwarding, customer service, and any relevant software like CargoWise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about logistics and how your previous experiences have prepared you for this role. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully navigated challenges in freight operations. We’re looking for someone who can think on their feet and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ACP Freight Services Limited
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding and transportation operations. Be ready to discuss export and import processes, as well as any relevant regulations and documentation. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Show Off Your Customer Service Skills
Since this role involves maintaining client relationships, be prepared to share examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle the demands of the job.
✨Get Familiar with CargoWise
If you have experience with logistics software like CargoWise, make sure to mention it during the interview. If not, do a bit of research beforehand to understand its functionalities. Being able to talk about how you can effectively use such tools will give you an edge over other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you too.
