At a Glance
- Tasks: Manage day-to-day freight operations and coordinate transportation of goods.
- Company: Join ACP Freight Services, a leader in tailored logistics solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, and hybrid working options.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make an impact in logistics while developing strong client relationships.
- Qualifications: Experience in freight forwarding and excellent customer service skills required.
The predicted salary is between 25000 - 29000 € per year.
Company Description
ACP Freight Services excels in delivering tailored solutions for your export and import needs across Road, Sea, and Air transportation. Backed by a team of highly skilled professionals, the company is dedicated to providing exceptional customer service. Combining the personal touch of a small business with the resources of a larger organisation, ACP Freight Services ensures close, reliable care. This unique approach allows clients to enjoy the benefits of tailored solutions and seamless logistics.
Role Description
This is a full-time hybrid role for a Freight Forwarder, based in Portsmouth with the option for some remote working. The Freight Forwarder will manage day-to-day freight operations, including coordinating the transportation of goods via road. Responsibilities include effectively relaying information between customers and subcontractors to ensure the accurate and profitable operation of the Freight Forwarding Department.
Main Duties and Responsibilities
- Maintain / develop good working relationships with all stakeholders
- Issue detailed instructions to carriers, ensuring they have all the necessary documentation and information to follow the correct customs process for export / import formalities
- Updating customs information on Transport software (CargoWise)
- Daily contact with carriers to obtain status updates for all loads, ensuring collections and/or deliveries are on schedule and transit times can be achieved
- Obtaining details of trailer registration and ETA for collections and/or deliveries, compile daily report and update CargoWise accordingly
- Monitor drivers progress as necessary to ensure everyone is aware of any problems before they occur
- Manage/oversee orders from customers, from quotation and / or receipt of bookings through to supply of POD
- Check all jobs for accuracy
- Update the transport software (CargoWise) with the final delivery confirmation once received from suppliers
- Liaise with customers/consignors/consignees and colleagues as required in order to book collections and deliveries as required and ensure they are advised of any delays or changes in schedules
- Negotiate freight rates with customers and carriers for ‘spot’ rates and any supplementary charges, referring to a Senior Freight Forwarder for guidance
- Create / Update Orders and Business Partners on CargoWise as required
- Help maintain the team mailboxes
- Take appropriate action, referring to a Senior Freight Forwarder as necessary, to rectify and problems and keep customers informed of any resulting delays
- Upload all instructions, documents and emails to the relevant order
- In the afternoon; check that carriers have received instructions for the next day and that transports are on schedule
- In the event of any incident possibly leading to an insurance claim, you must check the appropriate action with Senior Freight Forwarder
- Add the necessary details for the relevant file on CargoWise in the Complaints Management menu and forward details to the claims’ email
Qualifications
- Expertise in Freight Forwarding and Freight Transportation operations
- Experience handling Export and Import processes
- Strong Customer Service skills and the ability to maintain client relationships
- Knowledge of regulations and documentation for freight logistics
- Excellent organisational and problem-solving capabilities
- Proficiency in using logistics-related software and tools
- Ability to work independently and adapt to a hybrid work environment
- Previous experience in a similar role and familiarity with international shipping networks is a plus
We ask that all candidates have a maximum commute time of approximately 30 minutes or less.
Job Type: Full-time, Monday to Friday
Salary: £25,000 - £29,000 depending on experience
Benefits:
- Bonus Scheme
- Company Pension
- Health & Wellbeing Programme
- Life Insurance
- Private Dental Insurance
- Private Medical Insurance
- Sick Pay
- Hybrid Working
- Company Events
We offer a hybrid working model; however, we kindly ask all new team members to work from the office full-time during the first three months of their probationary period. This approach helps lay a strong foundation for success by fostering deeper integration within the team and the wider company. It also ensures direct access to training, support, and collaboration during the crucial onboarding phase.
Locations
Freight Forwarder in Hampshire, Portsmouth employer: ACP Freight Services Limited
ACP Freight Services is an exceptional employer that combines the personal touch of a small business with the resources of a larger organisation, creating a supportive and collaborative work environment in Portsmouth. Employees benefit from a hybrid working model, comprehensive health and wellbeing programmes, and opportunities for professional growth, all while being part of a dedicated team that values strong relationships and exceptional customer service. With a focus on employee development and a commitment to maintaining a positive work culture, ACP Freight Services stands out as a rewarding place to build a career in freight forwarding.
Contact Detail:
ACP Freight Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ACP Freight Services and understanding their unique approach to logistics. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Freight Forwarder, you'll need to relay information clearly. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Freight Forwarder in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Freight Forwarder role. Highlight your experience in freight forwarding and customer service, and show us how you can contribute to our team at ACP Freight Services.
Showcase Your Skills:We want to see your organisational and problem-solving skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed logistics and maintained client relationships.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ACP Freight Services Limited
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding and transportation operations. Understand the ins and outs of export and import processes, as well as the regulations and documentation involved. This will show that you're not just interested in the role but also have the expertise to excel in it.
✨Show Off Your Customer Service Skills
Since this role involves maintaining client relationships, be ready to share examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle the responsibilities of the job.
✨Familiarise Yourself with CargoWise
If you have experience with logistics software like CargoWise, make sure to mention it during the interview. If not, take some time to learn the basics before your interview. Being able to discuss how you would use such tools to manage orders and update information will give you an edge.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
