- Salary From:£14.76
- Salary To:£14.76
- Location:Heathrow
- Category:Field Based
- Contract Type:Permanent Part Time
Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week
Job description
Join our team and help create exceptional passenger experiences at one of the world's busiest airports.
We're looking for enthusiastic, customer-focused individuals to become Passenger Ambassadors at Heathrow. In this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience.
Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role,
What You'll Do
- Build strong working relationships with all retail stores in the terminal
- Passenger facing and interactive role covering Heathrow events across the year
- Stay up to date with brand information, current promotions, and key sales messages
- Proactively engage passengers after security to maximise sales opportunities
- Assist travellers with shopping queries, directing or escorting them to retailers
- Ensure promotional materials and point-of-sale displays are visible and up to date
- Report sales successes, key interactions, and insights to your line manager
- Attend team meetings and contribute ideas for improving performance
- Complete shift reports accurately and on time via Global Connect
- Monitor your performance against daily and weekly KPIs
Who We're Looking For
- Excellent verbal and written communication skills (English)
- Confident interacting with passengers and influencing buying decisions
- Strong organisational skills and attention to detail
- IT-literate (PowerPoint, Word, Excel)
- Commercial awareness and a proactive mindset
- Ability to problem-solve and make decisions in real time
- Professional, positive, and customer-centric
- Must be fully flexible with the ability to work on a shift basis from 05:00am-22:00pm (Monday to Sunday)
Additional Requirements
- Ability to comply with Heathrow Airport airside pass rules and security protocols
Why Join Us?
You'll be part of a supportive, energetic team that takes pride in delivering outstanding passenger experiences. You'll also have opportunities to develop your skills, contribute ideas, and play a key role in driving commercial success at Heathrow Airport.
This is a role for people who want more than "just a job". It's for people who want momentum, progression and recognition.
At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive. If you're looking for a role where you can make a visible impact, and build a future - this is your moment
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Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week in Hounslow employer: Acosta
Acosta Europe is an exceptional employer, offering a dynamic work environment where you can truly make a difference in the retail landscape of Bury St Edmunds. With a strong focus on employee growth and development, this role not only provides competitive compensation but also includes a company car and the latest technology to support your success. Join a team that values your contributions and offers a clear path for career advancement while championing iconic brands like Heinz.
