At a Glance
- Tasks: Create exceptional experiences for passengers and support their shopping needs at Heathrow Airport.
- Company: Join a dynamic team at one of the world's busiest airports.
- Benefits: Enjoy competitive pay, discounts, healthcare, and generous holiday time.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30784 - 30784 £ per year.
- Salary From:£30,784
- Location: Heathrow Airport
- Category: Field Based
- Contract Type: Permanent Full Time
- Passenger Ambassador – Heathrow Airport
Join our team and help create exceptional passenger experiences at one of the world's busiest airports.
We're looking for enthusiastic, customer‑focused individuals to become Passenger Ambassadors at Heathrow.
In this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience.
Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role,
What You'll Do
- Build strong working relationships with all retail stores in the terminal
- Stay up to date with brand information, current promotions, and key sales messages
- Proactively engage passengers after security to maximise sales opportunities
- Assist travellers with shopping queries, directing or escorting them to retailers
- Ensure promotional materials and point‑of‑sale displays are visible and up to date
- Report sales successes, key interactions, and insights to your line manager
- Attend team meetings and contribute ideas for improving performance
- Complete shift reports accurately and on time via Global Connect
- Monitor your performance against daily and weekly KPIs
- Who We're Looking For
- We are looking for candidates who can speak one or more of these languages
Mandarin or Cantonese speakers, all candidates will have
- Excellent verbal and written communication skills (English)
- Confident interacting with passengers and influencing buying decisions
- Strong organisational skills and attention to detail
- IT‑literate (Power Point, Word, Excel)
- Commercial awareness and a proactive mindset
- Ability to problem‑solve and make decisions in real time
- Professional, positive, and customer‑centric
- Ability to work on a shift basis from 05:00am‑22:00pm (Monday to Sunday)
- Additional Requirements
- Ability to comply with Heathrow Airport airside pass rules and security protocols
Why Join Us?
You’ll be part of a supportive, energetic team that takes pride in delivering outstanding passenger experiences.
You’ll also have opportunities to develop your skills, contribute ideas, and play a key role in driving commercial success at Heathrow Airport.
Why work for Acosta Europe
- £2.50 daily contribution towards lunch at the staff canteen
- 10% staff discount at airport restaurants
- 10% staff discount at selected retail stores
- Comprehensive Healthcare– Access to Medicare plus life insurance and Employee Assistance Program.
- Generous Pension Plan– Growingcontributions as your service increases helping youplan for the future.
- Paid Time Off– 20 days holiday, plus bank holidays to recharge. Plus an additional day off onyour birthday
- Paid Volunteering Day– Make a difference in your community.
- Career Development– access to Acosta University and internal promotion programs.
- Company Tools–Includingstate of the arttechnology to ensure you are set up for success.
- Inclusive Culture– supportive, diverse, and values-driven environment.
- Employee Engagement– social events, recognition programs, and wellness initiatives.
This is a role for people who want more than “just a job”. It's for people who want momentum, progression and recognition.
At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success.
We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.
If you're looking for a role where you can make a visible impact, and build a future—this is your moment.
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Passenger Ambassador - Heathrow Airport in Hounslow employer: Acosta
At Acosta Europe, we pride ourselves on being a people-first organisation that values innovation and collaboration. As a Field Sales Executive for Heineken in Sheffield, you'll enjoy a dynamic work culture that fosters personal growth and offers exceptional benefits, including a company car, generous holidays, and access to career development through Acosta University. Join us to make a meaningful impact while enjoying the freedom and support of a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Ambassador - Heathrow Airport in Hounslow
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Acosta as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Acosta and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Acosta’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Passenger Ambassador - Heathrow Airport in Hounslow
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Acosta, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Acosta, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Acosta.
How to prepare for a job interview at Acosta
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Acosta offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Acosta but also helps you get a feel for whether you’d thrive in that environment.
