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- Tasks: Lead IT operations and ensure seamless service delivery across our UK teams.
- Company: Join Acosta Europe, a leader in retail and technology solutions.
- Benefits: Supportive work environment, ongoing development, and impactful career opportunities.
- Why this job: Make a real difference in IT services while empowering your team.
- Qualifications: Proven leadership in IT operations and strong communication skills.
- Other info: Dynamic role with opportunities for growth in a forward-thinking company.
Please be advised this is an Internal vacancy. If you wish for further information, please contact Danny Thomas at the following email address, who will be able to provide further details.
Your career starts with Acosta Europe. Closing date for Applications: Friday 13th June 2025.
We power brilliant brands by delivering next-level execution and insight-led solutions across retail, technology, and consumer goods. We are currently looking for a dynamic IT Operations Manager to lead the delivery of outstanding IT services across our UK operations. If you are a proactive leader with a passion for service excellence, technology optimisation, and empowering teams—this could be the perfect opportunity.
About the Role
As our IT Operations Manager, you will take charge of the day-to-day running of our IT operations. From field teams to depot logistics and our hybrid workforce, you will ensure seamless service delivery across every touchpoint. Leading a team of 7, you will oversee IT service management, end-user computing, helpdesk performance, and the effective management of our IT assets. You will work closely with business leaders and technology partners to align IT services with Acosta Europe's strategic goals.
Key Responsibilities
- Lead the IT Operations team, driving high standards of service and team performance.
- Oversee end-user computing across laptops, mobile devices, and peripherals.
- Manage the IT Helpdesk and implement best-in-class support systems and metrics.
- Ensure efficient depot operations and IT logistics for field and office teams.
- Maintain compliance with security protocols and data protection standards.
- Manage IT budgets, vendor relationships, and support business continuity planning.
- Communicate with stakeholders at all levels to ensure service alignment and innovation.
Other Requirements
- Proactively support Acosta's Ways of Working and lead by example.
- Uphold all company policies including GDPR, H&S, and mandatory training completion.
Essential Knowledge & Skills
- Proven leadership in IT operations, helpdesk, and service management.
- Experience managing complex IT projects and delivering end-user support.
- Skilled in ITIL frameworks, automation tools, and performance monitoring.
- Strong communicator with the ability to influence technical and non-technical stakeholders.
- Organised, adaptable, and able to manage competing priorities.
- Previous retail, FMCG, or sales sector experience is a plus.
What We Offer
At Acosta Europe, we believe in investing in our people. You will enjoy a supportive and forward-thinking work environment, ongoing development opportunities, and the chance to make a tangible impact across our growing business.
JOIN THE TEAM
Got what it takes? In your application, we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
Talent Acquisition Manager in Stoke-on-Trent employer: Acosta Europe
Contact Detail:
Acosta Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent Acquisition Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at Acosta Europe on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Acosta's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely understands our mission and is excited to contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for IT operations and team leadership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Acosta family.
We think you need these skills to ace Talent Acquisition Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see what makes you tick and how you can bring your unique flair to the role. Don't be afraid to be yourself!
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in IT operations and service management, and show us how your skills align with our needs. A personalised touch goes a long way!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the heart of why you're the right fit for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Acosta Europe
✨Know Your Stuff
Before the interview, dive deep into Acosta Europe's operations and values. Familiarise yourself with their IT services and how they align with the company's strategic goals. This will help you demonstrate your understanding of the role and show that you're genuinely interested in contributing to their success.
✨Showcase Your Leadership Skills
As a Talent Acquisition Manager, you'll need to highlight your leadership experience. Prepare examples of how you've successfully led teams in IT operations or service management. Be ready to discuss specific challenges you've faced and how you empowered your team to overcome them.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Think about how you can influence both technical and non-technical stakeholders, and prepare to share examples of how you've done this in the past.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about Acosta's IT operations, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the company culture aligns with your values and career aspirations.
