At a Glance
- Tasks: Create exceptional passenger experiences and support shopping needs at Heathrow Airport.
- Company: Join a dynamic team at one of the world's busiest airports.
- Benefits: Enjoy discounts, healthcare, paid time off, and career development opportunities.
- Other info: Flexible shifts with opportunities for progression and recognition.
- Why this job: Make a real impact while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills and a proactive, customer-focused mindset.
The predicted salary is between 11.7 - 14.3 £ per hour.
Join our team and help create exceptional passenger experiences at one of the world's busiest airports.
We're looking for enthusiastic, customer-focused individuals to become Passenger Ambassadors at Heathrow.
In this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience.
Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role,
What You'll Do
- Build strong working relationships with all retail stores in the terminal
- Passenger facing and interactive role covering Heathrow events across the year
- Stay up to date with brand information, current promotions, and key sales messages
- Proactively engage passengers after security to maximise sales opportunities
- Assist travellers with shopping queries, directing or escorting them to retailers
- Ensure promotional materials and point‑of‑sale displays are visible and up to date
- Report sales successes, key interactions, and insights to your line manager
- Attend team meetings and contribute ideas for improving performance
- Complete shift reports accurately and on time via Global Connect
- Monitor your performance against daily and weekly KPIs
- Who We're Looking For
We are looking for candidates who will have
- Excellent verbal and written communication skills (English)
- Confident interacting with passengers and influencing buying decisions
- Strong organisational skills and attention to detail
- IT‑literate (Power Point, Word, Excel)
- Commercial awareness and a proactive mindset
- Ability to problem‑solve and make decisions in real time
- Professional, positive, and customer‑centric
- Must be fully flexible with the ability to work on a shift basis from 05:00am-22:00pm (Monday to Sunday)
- Additional Requirements
- Ability to comply with Heathrow Airport airside pass rules and security protocols
Why Join Us?
You'll be part of a supportive, energetic team that takes pride in delivering outstanding passenger experiences.
You'll also have opportunities to develop your skills, contribute ideas, and play a key role in driving commercial success at Heathrow Airport.
Why work for Acosta Europe
- £2.50 daily contribution towards lunch at the staff canteen
- 10% staff discount at airport restaurants
- 10% staff discount at selected retail stores
- Comprehensive Healthcare– Access to Medicare plus life insurance and Employee Assistance Program.
- Generous Pension Plan– Growingcontributions as your service increases helping youplan for the future.
- Paid Time Off– 20 days holiday, plus bank holidays to recharge. Plus an additional day off onyour birthday
- Paid Volunteering Day– Make a difference in your community.
- Career Development– access to Acosta University and internal promotion programs.
- Company Tools–Includingstate of the arttechnology to ensure you are set up for success.
- Inclusive Culture– supportive, diverse, and values-driven environment.
- Employee Engagement– social events, recognition programs, and wellness initiatives.
This is a role for people who want more than “just a job”. It's for people who want momentum, progression and recognition.
At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success.
We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.
If you're looking for a role where you can make a visible impact, and build a future—this is your moment
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Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week employer: Acosta Europe
At Acosta Europe, we pride ourselves on being a dynamic and inclusive employer that values innovation and personal growth. As a Field Sales Executive representing Sazerac in the vibrant Sheffield area, you'll enjoy exceptional benefits, including a competitive salary, generous holidays, and opportunities for career progression through our dedicated development pathways. Join a supportive team where your contributions are recognised, and you can truly make a difference in the fast-paced world of FMCG sales.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Acosta Europe and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Acosta Europe and let us see your personality shine through!
We think you need these skills to ace Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Acosta Europe.
Get Familiar with Our Brand:Before applying, take some time to learn about Acosta Europe and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Acosta Europe
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Acosta Europe.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Acosta Europe will surely appreciate.
