At a Glance
- Tasks: Lead data strategy and provide insights to enhance fundraising efforts.
- Company: Join Acorns Children's Hospice, the UK's largest children's hospice charity.
- Benefits: Competitive salary, employee discounts, health plans, and career development opportunities.
- Other info: Flexible working options and a commitment to children's rights.
- Why this job: Make a real difference in children's lives while developing your data skills.
- Qualifications: Experience in CRM management, data analysis, and team leadership required.
The predicted salary is between 46350 - 46350 £ per year.
Acorns Children's Hospice are looking for a Data and Insight Manager to oversee, optimise, and continually develop our CRM & data strategy, ensuring the effective implementation of fundraising systems, processes, financial coding and business reporting requirements. Along with your team, you will provide the fundraising team with high-quality data and meaningful insights, supporting the delivery of more impactful and evidence-based communications with supporters.
About The Role
At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work - we need to raise more than £14 million each year to run and support our care services.
As Data And Insight Manager, You Will:
- Provide strong leadership, mentoring, and development for the Data Analyst and Data and Insight Officer.
- Develop dashboards and reporting frameworks that provide actionable insights and KPIs to Fundraising, Senior Management and the Board of Trustees.
- Utilise SQL and other data query tools to support advanced reporting, data analysis, system optimisation, and the identification of operational efficiencies across CRM and integrated platforms.
- Ensure data hygiene remains a core priority, embedding consistent processes for regular data cleansing and supporter record maintenance.
- Lead the development and delivery of CRM and systems training, appointing team champions to support ongoing training and skills development.
- Act as the responsible lead for matters relating to the Fundraising Regulator, the Code of Fundraising Practice, and Charity Commission guidance.
About You
- Extensive experience in CRM management & integration, system automation, and associated business processes (CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex).
- Proficient in using analytics, segmentation tools and data-driven decision-making and ability to use BI tools (e.g., Power BI, Tableau) for deeper analytics.
- Experience using SQL or similar data query tools to support advanced reporting, data analysis, CRM optimisation and process efficiencies.
- Ability to configure, customise, and optimise workflows, dashboards, and reports.
- Strong expertise in business process mapping, documentation and creation of standard operating procedures for data entry and reporting.
- Strong understanding of fundraising compliance, including GDPR, Gambling Commission requirements and best practice.
- People management experience.
What We Offer
- £46,350 per annum.
- 37.5 hours per week.
- Based in Birmingham (B29 6HZ) with some home working.
- Employee discounts from leading retailers – including the Blue Light Card.
- Discounts on refurbished tech.
- Health cash plan.
- Gym membership and equipment discount scheme.
- Bike2Work scheme - save up to 42% on bikes and equipment.
- Wellbeing, legal and financial support.
- Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.
- Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme.
- NHS pension scheme life assurance or Acorns group life assurance scheme.
- Annual leave entitlement increases with length of service.
You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.
As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.
If you have any questions, please contact us at recruitment@acorns.org.uk.
Find out about our culture, career development, benefits and more here: Why Work for Acorns?
Data & Insight Manager — Fundraising CRM & Analytics in Birmingham employer: Acorns Children's Hospice
Acorns Children's Hospice is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in Birmingham, we provide our staff with comprehensive benefits, including a generous pension scheme, health cash plans, and access to career development through our Acorns Academy. Join us in making a meaningful impact on the lives of children and families while enjoying a fulfilling career in a leading children's hospice charity.
StudySmarter Expert Advice🤫
We think this is how you could land Data & Insight Manager — Fundraising CRM & Analytics in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the fundraising and data analytics space. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your data projects, dashboards, and any insights you've generated. This will give potential employers a taste of what you can bring to the table, especially for a role like Data & Insight Manager.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of CRM systems and data analysis tools. Be ready to discuss how you've used SQL or BI tools in past roles. We want to see your passion for data and how it can drive fundraising success!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s make an impact together!
We think you need these skills to ace Data & Insight Manager — Fundraising CRM & Analytics in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data & Insight Manager role. Highlight your experience with CRM systems and data analysis tools, as well as any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Acorns Children's Hospice and how your background makes you a perfect fit for the team. We love hearing personal stories that connect to our mission.
Showcase Your Data Skills:Since this role is all about data, make sure to showcase your proficiency in SQL and any BI tools you've used. Include specific examples of how you've used data to drive decisions or improve processes in your previous roles. We’re keen on seeing your analytical prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Acorns Children's Hospice
✨Know Your Data Tools
Make sure you’re well-versed in the CRM systems mentioned in the job description, like Raiser’s Edge or Salesforce. Brush up on your SQL skills and be ready to discuss how you've used these tools to drive insights and efficiencies in past roles.
✨Showcase Your Leadership Skills
As a Data & Insight Manager, you'll be leading a team. Prepare examples of how you've mentored or developed team members in the past. Highlight any successful projects where your leadership made a difference, especially in data management or fundraising contexts.
✨Prepare for Compliance Questions
Familiarise yourself with fundraising compliance, including GDPR and the Code of Fundraising Practice. Be ready to discuss how you’ve ensured compliance in previous roles and how you would approach this at Acorns Children's Hospice.
✨Demonstrate Your Analytical Mindset
Think of specific instances where your analytical skills led to actionable insights. Prepare to discuss how you’ve developed dashboards or reporting frameworks that have positively impacted decision-making in fundraising or other areas.
