At a Glance
- Tasks: Lead a vibrant team to create an engaging shopping experience and support local children in need.
- Company: Acorns Children's Hospice, a charity dedicated to supporting children and families.
- Benefits: Competitive salary, employee discounts, gym membership, and generous pension contributions.
- Other info: Join a supportive environment with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Retail experience, team leadership skills, and a passion for helping others.
The predicted salary is between 30030 - 30030 £ per year.
Acorns Children's Hospice are now looking for an Assistant Superstore Manager to work alongside our Chelmsley Wood Superstore General Manager, leading a team of volunteers & Deputy Managers, achieving set targets and delivering an exceptional customer experience. You’ll work 37.5 hours per week, including some weekend working.
About the Role
Acorns Children's Hospice are a children's charity, offering specialist palliative nursing care and support for local children and their families. Every year, we support over 750 children and nearly 1,000 families, including those who are bereaved. We have a network of charity shops across the West Midlands and Gloucestershire, which help to provide the funding that we need to provide this care.
As Deputy Superstore General Manager, you will:
- Support the Superstore Manager in creating a vibrant, engaging shop-floor experience that differentiates Acorns from competitors and reflects our brand values.
- Make informed decisions on stock quality, pricing, and visual merchandising to maximise appeal, sales, and customer satisfaction.
- Oversee and support efficient processes for the collection, delivery, sorting, and processing of donated goods to ensure smooth superstore operations.
- Provide inspirational leadership to a diverse team of volunteers and deputy managers, motivating and supporting them by recognising their skills, experience and potential.
- Drive the achievement of sales targets by proactively encouraging donations, purchases and Gift Aid sign-ups, using an entrepreneurial and creative approach to income generation.
- Represent Acorns in the community.
About You
- Retail experience and experience of working towards targets.
- Experience of leading a team.
- Proven problem solver who can manage conflicting priorities and achieves positive outcomes.
- Enjoy a role that involves significant levels of manual handling.
What We Offer
- £30,030 per annum.
- 37.5 hours per week.
- Based in Chelmsley Wood Superstore, B37 5TP.
- Employee discounts from leading retailers – including the Blue Light Card.
- Discounts on refurbished tech.
- Health cash plan.
- Gym membership and equipment discount scheme.
- Time off to volunteer.
- Bike2Work scheme - save up to 42% on bikes and equipment.
- Wellbeing, legal and financial support.
- Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme.
- NHS pension scheme life assurance or Acorns group life assurance scheme.
You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references. As a UNICEF Gold Rights Respecting organisation we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.
Retail Assistant Superstore Manager employer: Acorns-Children
Acorns Children's Hospice is an exceptional employer, offering a rewarding opportunity to make a meaningful impact in the lives of local children and their families. With a supportive work culture that values teamwork and community engagement, employees benefit from generous perks such as discounts, health plans, and a strong pension scheme. Located in Chelmsley Wood, this role not only provides professional growth through leadership opportunities but also allows you to contribute to a noble cause while enjoying a vibrant and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Superstore Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Acorns-Children, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Acorns-Children!
We think you need these skills to ace Retail Assistant Superstore Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Acorns-Children, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Acorns-Children and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Acorns-Children that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Acorns-Children
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
