At a Glance
- Tasks: Support service and operations teams in a fast-paced, dynamic environment.
- Company: Join Acorn, a company that values teamwork and integrity.
- Benefits: Enjoy life assurance, wellbeing support, and fitness discounts.
- Other info: Temp to perm role with varied responsibilities and growth opportunities.
- Why this job: Be part of a team that delivers exceptional customer service every day.
- Qualifications: Organisational skills and experience in administrative or operational roles preferred.
The predicted salary is between 27900 - 34100 £ per year.
At Acorn, we believe in delivering excellence through teamwork, integrity, and a customer-first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.
About the Role
Are you highly organised, proactive, and passionate about delivering excellent support in a fast-paced environment? We are looking for a Service & Operations Coordinator to join our growing team and play a key role in ensuring the smooth day-to-day running of our service and operational activities. This is a varied position offering exposure to multiple areas of the business, where no two days are the same. You will work closely with operational teams, engineers, subcontractors, and clients, helping to coordinate activities, maintain compliance documentation, and support the delivery of exceptional customer service.
Location: Slough
Salary: up to £28000
Hours: 37.5 per week (Shift patterns: 7:00am–3:30pm & 9:00am–5:30pm) on rotation
Company Benefits
- Life Assurance
- 360 Wellbeing App - 24/7 access to GP appointments
- Death in Service Insurance
- Scottish widow pension
- Fertility Treatment Support Leave
- Paid Maternity Leave
- Paid Paternity Leave
- Gym & fitness discounts and other lifestyle discounts
- Employee Recognition Scheme
Key Responsibilities
- Provide administrative and operational support to service and operations teams.
- Act as a professional first point of contact for visitors and incoming calls.
- Manage and maintain client documentation, compliance records, and operational paperwork.
- Coordinate subcontractor administration, including certification management and site visit arrangements.
- Support engineers with ordering tools, booking goods received, and organising supplies.
- Issue and monitor documentation required before works commence.
- Assist with invoice administration and internal approval processes.
- Maintain accurate records across internal systems and client portals.
- Produce reports and support service improvement initiatives.
- Work collaboratively across departments to support business objectives and service delivery.
About You
We are looking for a motivated and organised individual who can confidently manage multiple priorities while maintaining a high level of accuracy and professionalism. You will ideally have:
- Previous experience in an administrative, coordination, or operational support role.
- Strong organisational and time management skills.
- Excellent written and verbal communication skills.
- Good working knowledge of Microsoft Word, Excel, and Outlook.
- A proactive approach with the ability to work independently and as part of a team.
- Experience within a maintenance, engineering, or service-led environment would be preferable.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Services and Operations Coordinator in Slough employer: Acorn
At Acorn, we prioritise our people, offering a supportive work culture that fosters teamwork and professionalism. With over 40 years of industry experience, we provide excellent career growth opportunities, including progression into senior roles and exposure to diverse engineering challenges across prestigious Central London locations. Our commitment to employee wellbeing is reflected in our generous benefits package, including 25 days holiday, travel allowances, and a focus on skill development.
StudySmarter Expert Advice🤫
We think this is how you could land Services and Operations Coordinator in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Acorn.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Acorn. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Services and Operations Coordinator in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Acorn.
How to prepare for a job interview at Acorn
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Acorn's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Acorn offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
