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- Tasks: Engage with the community to inspire individuals to join our Connect to Work programmes.
- Company: Join Acorn Training, a leader in empowering individuals through innovative training services.
- Benefits: Enjoy flexible working, generous leave, and comprehensive health benefits.
- Other info: Be part of a supportive team with excellent career development and wellbeing initiatives.
- Why this job: Make a real difference by helping others access valuable opportunities and support.
- Qualifications: GCSEs in English, maths, and ICT; experience in client engagement is essential.
The predicted salary is between 30000 - 40000 £ per year.
We reserve the right to close this advertisement at any time if we receive suitable applications for the role. Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the Connect to Work Services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of clients, your responsibility lies in creating a nurturing environment. In this capacity, you will enhance client referrals and starts for our Connect to Work programme. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.
Key Responsibilities
- Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of the Connect to Work Programme.
- Conduct effective information, advice, and guidance sessions to ensure potential clients are well-informed about the range of opportunities available through the programme.
- Engage proactively with potential clients, employers, and community groups, providing accurate and comprehensive information.
- Manage and maintain detailed learner referral information, facilitating smooth communication and information sharing with relevant IPS staff.
- Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of clients.
- Attend all events when required and actively promote the Connect to Work Programme.
- Meet monthly targets for programme starts.
- Develop and implement engagement strategies that encourage active participation, attendance, and commitment to the programme.
- Collect feedback to identify opportunities for programme enhancement and continuously improve the quality of experience.
- Actively collaborate with marketing and communication teams to effectively promote programmes and engage potential clients.
Skills, Knowledge and Expertise
Qualifications and Specific Training
- GCSE grade A*-C (or equivalent) in English, maths and ICT (essential).
- Full driving licence and car (essential).
- L3 IAG or equivalent qualification (desirable).
Experience
- Track record of client and stakeholder engagement (essential).
- Evidence of meeting and exceeding targets (essential).
- Experience of providing excellent customer service (essential).
- Experience of working in various sectors including Jobcentre Plus, Health Services, Social Care, Specialist Support Groups, Criminal Justice System, Voluntary and Community Sector, and Education Providers (desirable).
Knowledge
- Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (essential).
- Knowledge and understanding of safe and healthy working practices (essential).
- Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity (essential).
Skills
- Ability to engage and maintain positive working relationships internally and externally (essential).
- Excellent IT skills, including familiarity with Microsoft Office packages (essential).
- Strong communication skills – written, verbal and active listening (essential).
- Be approachable, empathetic, and able to relate to individuals from diverse backgrounds (essential).
- Flexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learners (essential).
- Organisation and planning which demonstrates good time management and prioritisation (essential).
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Please get in contact with recruitment@acorntraining.co.uk to discuss alternative options you may require, or alternative application methods.
Job Benefits
- Flexible working including home-based, centre-based, or hybrid job role dependant.
- Up to 26 days annual leave, with the option to purchase up to 10 additional days.
- Pension scheme to support your long-term financial wellbeing.
- Training and professional development, including CPD workshops and professional qualifications.
- Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers.
- Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge.
- Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces.
- Annual paid volunteering day and charity initiatives.
- Cash incentives for Employee of the Month and Employee of the Year awards.
- £500 Recommend a friend scheme.
Connect to Work Participant Engagement Officer - 18.5 hours per week in Daventry employer: Acorn Training
Contact Detail:
Acorn Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connect to Work Participant Engagement Officer - 18.5 hours per week in Daventry
✨Tip Number 1
Get networking! Reach out to your connections and let them know you're on the hunt for a role like the Connect to Work Participant Engagement Officer. Attend local events or community gatherings where you can meet potential stakeholders and clients face-to-face.
✨Tip Number 2
Be proactive in engaging with potential clients. Don’t wait for them to come to you; reach out, offer guidance, and share information about the Connect to Work programme. This shows your commitment and can really set you apart from other candidates.
✨Tip Number 3
Showcase your ability to build relationships. When you’re chatting with stakeholders or potential clients, highlight your past successes in client engagement and how you’ve met targets. This will demonstrate that you’re not just talk but can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are familiar with our processes.
We think you need these skills to ace Connect to Work Participant Engagement Officer - 18.5 hours per week in Daventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Participant Engagement Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your past roles, focus on your experience with client and stakeholder engagement. Share specific examples of how you've met targets or improved services, as this will resonate with us and demonstrate your capability.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us quickly see your strengths and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Acorn Training
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the Connect to Work Programme and its values. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how you can contribute to the programme's success.
✨Showcase Your Engagement Skills
Prepare examples from your past experiences that demonstrate your ability to engage with clients and stakeholders effectively. Highlight any successful partnerships you've built and how they benefited your previous roles. This will show your potential employer that you can foster the relationships needed for this position.
✨Be Ready to Discuss Compliance and Safeguarding
Since compliance and safeguarding are essential aspects of this role, be prepared to discuss your understanding of these areas. Share any relevant experiences or training you've had, and express your commitment to protecting vulnerable individuals. This will reassure the interviewers of your dedication to their values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the current challenges the Connect to Work Programme faces or how success is measured. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.