At a Glance
- Tasks: Be the friendly face of Acorn Training, managing reception and providing top-notch customer service.
- Company: Join a supportive team at Acorn Training, where your role matters.
- Benefits: Gain valuable experience, training opportunities, and a chance to develop your skills.
- Other info: Flexible working hours and a dynamic office atmosphere await you!
- Why this job: Make a difference by welcoming visitors and supporting a vibrant learning environment.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We reserve the right to close this advertisement at any time if we receive suitable applications for the role. To be the first point of contact for all visitors to Acorn Training, to maintain the highest customer service standards and effectively deliver our front of house services both verbally and administratively.
Key Responsibilities:
- Managing the reception area, including welcoming customers and guests and updating sign in sheets.
- Managing company correspondence, including phone calls, emails, letters, and packages.
- Accurate processing of travel and participant spends to ensure that auditable evidence is in place in line with the requirements.
- Organising meetings, scheduling appointments and managing the centre rooms.
- Overseeing catering during company events and for relevant participants/learners and accurately recording spends.
- Performing data entry roles, including updating records and databases.
- Communicate with appropriate staff for course referrals.
- Communicate with all relevant staff regarding enrolments and attendance for any courses held.
- Petty cash management and reconciliation.
- Fire Warden – Training will be provided for this.
- First Aid – Training will be provided for this.
- Course enrolments and setting up assessments for training participants before enrolment onto any courses.
- Explaining courses to external/internal people.
- Check stock for refreshments, learning resources and cleaning products.
- Updating jobs boards.
- Support jobs fair within the company.
- Handling any paperwork correctly working within GDPR parameters.
- Supporting the team to achieve their objectives in a busy office.
Key Performance Indicators:
- Monthly 1-2-1s with the centre manager.
- Enrolment targets.
- Account management using our bespoke software and audit of this process.
- Regular audits of petty cash.
Skills, Knowledge and Expertise:
Qualifications and specific training:
- GCSE (or equivalent) in English Language and Mathematics A-C/9-4 (essential).
- NVQ Level 2 in customer service (desirable).
- NVQ Level 2 in Administration (desirable).
- IT qualification (desirable).
Experience:
- Previous experience in a public forward-facing role (essential).
- Microsoft Office, in particular Word, Excel and Outlook experience (essential).
- Experience in financial management, or dealing with petty cash (desirable).
Knowledge:
- Knowledge of the education and Restart sector (desirable).
Skills:
- Excellent customer service skills (essential).
- Excellent organisation skills (essential).
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please get in contact with recruitment@acorntraining.co.uk to discuss alternative options you may require, or alternative application methods.
Administrator/Receptionist Temporary employer: Acorn Training
Acorn Training is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for those seeking meaningful employment. With a strong focus on employee growth, we offer training opportunities such as Fire Warden and First Aid, alongside regular one-on-one meetings with management to discuss personal development. Our commitment to high customer service standards and teamwork ensures that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist Temporary
✨Tip Number 1
Make sure you research Acorn Training before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, demonstrating your ability to handle queries and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the company and your potential role within it.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and processed quickly. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Administrator/Receptionist Temporary
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about being the first point of contact, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in previous roles!
Be Organised and Detail-Oriented:This job involves a lot of admin tasks, so it's crucial to demonstrate your organisational skills. Share examples of how you've managed schedules or kept track of important documents in the past.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing and show us how your skills match what we're looking for. We love seeing applicants who take the time to personalise their submissions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Acorn Training
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator/Receptionist position. Familiarise yourself with tasks like managing correspondence, scheduling appointments, and handling petty cash. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples from your past experiences. Think of specific situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to maintain high standards in a front-facing role.
✨Brush Up on Your IT Skills
As you'll be using Microsoft Office and possibly bespoke software, it’s a good idea to refresh your skills in Word, Excel, and Outlook. If you can, practice common tasks you might encounter in the role, like data entry or managing schedules. This will not only boost your confidence but also show that you're ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewer. You could inquire about the team dynamics, the training provided for Fire Warden and First Aid roles, or how success is measured in this position. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
