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- Tasks: Help customers find sustainable employment and develop their skills through one-on-one guidance.
- Company: Join Acorn Training, a leading provider focused on skills and employment with strong values.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by helping them achieve their career goals.
- Qualifications: NVQ Level 2 in customer service or related fields; GCSEs in English and Maths.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 29700 - 31000 £ per year.
Acorn Training is a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award. We are in an exciting phase, planning to double our size over the next five years while spearheading opportunities to get the United Kingdom back to work and improve the skills of the workforce.
Key Responsibilities
- Manage a customer case load effectively to ensure customers realise their full potential and move into sustainable employment.
- Provide one-to-one information, advice and guidance sessions to customers currently seeking sustainable employment.
- Prepare job search materials and differentiated products to meet the needs of the customer.
- Work with local employers and develop an awareness of the local labour market to identify key opportunities for customers and employers.
- Support and signpost customer identified pastoral needs.
- Provide information, advice and guidance on learning programmes and qualifications.
- Coach customers and promote positive behaviours associated with employment.
- Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements.
- Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets.
- Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents, offenders and offenders in the community.
- Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills.
- Ensure that policies with regards to Child and Adult at Risk are adhered to.
- Ensure that policies with regards to Data Security are adhered to.
- Maintain a positive and professional company image at all times.
- Support the company Quality Policy and Information Security priorities.
- Support the company's equality of opportunity statement at all times.
- Work safely, supporting the company Health and Safety Policy.
- Perform any additional requests in line with the key responsibilities of this role.
Key Performance Indicators
- Referrals to schemes within Acorn Training.
- Monitoring outcomes for each candidate.
- Face to Face meetings with each candidate in line with company expectations and standards.
- Customer service satisfaction.
Qualifications and specific training
- Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential).
- GCSE (or equivalent) in English Language and Mathematics (essential).
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential).
- Level 3 Information, Advice and Guidance qualification (desirable).
- IEP Accredited Sector Induction (Level 2) (desirable).
- IEP Accredited Certificate in Employability Practice (Level 3) (desirable).
- First Aid at Work Certificate (desirable).
- IOSH Health and Safety Qualification (desirable).
Experience
- Skills for Life awareness (desirable).
- Knowledge of the local labour market (desirable).
Knowledge
- Barriers to learning and employment (essential).
- How to support customers and promote independence (essential).
- Support strategies for various customer specific needs (essential).
- Delivery of Learning and Skills Council and/or DWP contracts (essential).
Skills
- Full Driving licence with access to a car with Business Insurance (essential).
- The ability to work under pressure in a highly performance driven organisation (essential).
- The ability to work effectively as part of a team (essential).
- The ability to work accurately and actively problem solve (essential).
- The ability to reflect on your own performance to support quality improvement (essential).
- The ability to manage time effectively and plan your own workload (essential).
- The ability to work with little supervision or guidance (essential).
- The ability to maintain one's own motivation when things are getting tough (essential).
- The ability to be proactive (essential).
- The ability to understand one's own limitations within the role (essential).
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Please get in contact with recruitment@acorntraining.co.uk to discuss alternative options you may require, or alternative application methods.
Restart Employer Services Consultant employer: Acorn Training Ltd
Contact Detail:
Acorn Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restart Employer Services Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like the Restart Employer Services Consultant. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Acorn Training and their values. Understand their mission to get the UK back to work and think about how your skills align with that. We want to see you shine, so practice answering common interview questions related to customer service and employability!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that demonstrate your ability to manage a customer case load or provide effective guidance. This will help us see how you can contribute to our team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission at Acorn Training. Let’s get you on board!
We think you need these skills to ace Restart Employer Services Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Restart Employer Services Consultant role. Highlight your relevant experience and skills that match the job description, so we can see how you fit into our team!
Showcase Your Passion: Let us know why you're excited about this role and working with Acorn Training. Share any personal experiences or motivations that drive your interest in helping others find sustainable employment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Acorn Training Ltd
✨Know Your Stuff
Before the interview, make sure you understand Acorn Training's mission and values. Familiarise yourself with their approach to employability and how they support diverse customer groups. This will help you align your answers with their ethos.
✨Showcase Your Skills
Prepare specific examples from your past experiences that demonstrate your ability to manage a customer case load, provide guidance, and work with various customer groups. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the local labour market trends or how Acorn Training measures success for its customers. This shows your genuine interest in the role and the company.
✨Be Yourself
While it’s important to be professional, let your personality shine through. Acorn Training values inclusivity and authenticity, so being genuine can help you connect better with the interviewers and demonstrate your fit for the team.
