At a Glance
- Tasks: Support individuals in finding jobs and overcoming barriers to employment.
- Company: Join a dynamic organisation focused on empowering job seekers.
- Benefits: Flexible working, generous leave, health perks, and professional development opportunities.
- Other info: Enjoy a supportive environment with a focus on equality and inclusion.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: NVQ Level 2 in customer service or related fields required.
The predicted salary is between 27900 - 31000 £ per year.
The successful applicant will either be based in Coalville, providing cover for the Melton and Daventry offices as required, or based in Burton, providing cover for the Newcastle-under‑Lyme office as required. A Regional Employment Coach on the Restart programme will deliver flexible, high‑quality employment support across multiple sites, with a particular focus on Rapid Response participants and providing cover during periods of staff absence or annual leave. The role is dynamic, relationship‑based, and adaptable, requiring responsiveness to changing service needs and locations.
Key Responsibilities:
- Manage a caseload of Restart participants across a defined region, supporting progression into sustained employment outcomes in line with contract requirements.
- Deliver high‑quality, personalised Information, Advice and Guidance (IAG), adapting delivery across multiple sites to meet participant and service needs.
- Provide targeted and timely support to Rapid Response participants, ensuring immediate engagement and accelerated job outcomes.
- Travel across delivery sites to provide cover for staff absence and annual leave, maintaining continuity and consistency of service provision.
- Tailor employability interventions, job search activity, and CV development to meet individual participant needs and labour market demand.
- Proactively engage with local and regional employers to identify job opportunities and support participants into suitable vacancies.
- Develop and maintain strong knowledge of local and regional labour market trends to inform participant progression strategies.
- Identify and address individual barriers to employment, including effective signposting to specialist and external support services.
- Support participants to access training, skills provision and qualifications that enhance employability and meet job requirements.
- Apply coaching techniques to build participant motivation, resilience and positive work‑related behaviours.
- Meet and exceed key performance indicators, including job outcomes, engagement levels and compliance measures in line with Restart expectations.
- Maintain accurate, timely and compliant records using relevant systems, ensuring all activity meets DWP and organisational audit standards.
- Regularly review participant progress, setting and updating SMART action plans to drive outcomes.
- Support a diverse participant group, including individuals with complex and multiple barriers to employment.
- Identify and respond to basic skills needs (literacy, numeracy and digital), promoting independence and progression.
- Ensure full compliance with safeguarding policies for Adults at Risk and other vulnerable groups.
- Adhere to data protection, GDPR and information security requirements at all times.
- Represent the organisation professionally across all delivery sites and with external stakeholders.
- Contribute to continuous improvement, quality assurance and best practice sharing across the region.
- Promote equality, diversity and inclusion in all aspects of delivery.
- Work in accordance with Health and Safety policies, including safe lone working and regional travel.
- Undertake any additional duties consistent with the flexible, regional nature of the role.
Qualifications and Specific Training:
- Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential).
- GCSE (or equivalent) in English Language and Mathematics (essential).
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential).
- Level 3 Information, Advice and Guidance qualification (desirable).
- IEP Accredited Sector Induction (Level 2) (desirable).
- IEP Accredited Certificate in Employability Practice (Level 3) (desirable).
- First Aid at Work Certificate (desirable).
- IOSH Health and Safety Qualification (desirable).
Experience:
- Skills for Life awareness (desirable).
- Knowledge of the local labour market (desirable).
Knowledge:
- Barriers to learning and employment (essential).
- How to support customer and promote independence (essential).
- Support strategies for various customer specific needs (essential).
- Delivery of Learning and Skills Council and/or DWP contracts (essential).
Skills:
- Full Driving licence with access to a car with Business Insurance (essential).
- The ability to work under pressure in a highly performance driven organisation (essential).
- The ability to work effectively as part of a team (essential).
- The ability to work accurately and actively programme solving (essential).
- The ability to reflect on your own performance to support quality improvement (essential).
- The ability to manage time effectively and plan your own workload (essential).
- The ability to work with little supervision or guidance (essential).
- The ability to maintain one’s own motivation when things are getting tough (essential).
- The ability to be proactive (essential).
- The ability to understand one’s own limitations within the role (essential).
Job Benefits:
- Flexible working including home‑based, centre‑based, or hybrid job role dependant.
- Up to 26 days annual leave, with the option to purchase up to 10 additional days.
- Pension scheme to support your long‑term financial wellbeing.
- Training and professional development, including CPD workshops and professional qualifications.
- Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers.
- Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge.
- Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces.
- Annual paid volunteering day and charity initiatives.
- Cash incentives for Employee of the Month and Employee of the Year awards.
- £500 Recommend a friend scheme.
Regional Employment Coach (Coalville or Burton) employer: Acorn Training LTD
As a Regional Employment Coach with us, you'll thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. Our hybrid working model offers flexibility, while our commitment to training and development ensures you can enhance your skills and advance your career. With generous annual leave, health benefits, and a culture that champions diversity and inclusion, we are dedicated to creating a rewarding workplace for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Employment Coach (Coalville or Burton)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Acorn Training LTD.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Acorn Training LTD.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Acorn Training LTD.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Acorn Training LTD. Apply directly through us to stand out!
We think you need these skills to ace Regional Employment Coach (Coalville or Burton)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Acorn Training LTD. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Regional Employment Coach (Coalville or Burton), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Acorn Training LTD
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Acorn Training LTD. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
