At a Glance
- Tasks: Help customers achieve their career goals and find sustainable employment.
- Company: Join a supportive team dedicated to empowering individuals in their job search.
- Benefits: Gain valuable experience, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with diverse customer groups and a focus on equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your coaching skills.
- Qualifications: NVQ Level 2 in customer service or related field; GCSEs in English and Maths.
The predicted salary is between 30000 - 40000 € per year.
Manage a customer case load effectively to ensure customers realise their full potential and move into sustainable employment. Provide one‑to‑one information, advice and guidance sessions to customers currently seeking sustainable employment. Prepare job search materials and differentiated products to meet the needs of the customer. Work with local employers and develop an awareness of the local labour market to identify key opportunities for customers and employers. Support and signpost customer identified pastoral needs. Provide information, advice and guidance on learning programmes and qualifications. Coach customers and promote positive behaviours associated with employment. Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements. Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets. Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents, offenders and offenders in the community. Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills. Ensure that policies with regards to Child and Adult at Risk are adhered to. Ensure that policies with regards to Data Security are adhered to. Maintain a positive and professional company image at all times. Support the company Quality Policy and Information Security priorities. Support the company’s equality of opportunity statement at all times. Work safely, supporting the company Health and Safety Policy. Perform any additional requests in line with the key responsibilities of this role.
Key Performance Indicators
- Referrals to schemes within Acorn Training
- Monitoring outcomes for each candidate
- Face to Face meetings in line with company expectations and standards
- Customer service satisfaction
Qualifications and Specific Training
- Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
- GCSE (or equivalent) in English Language and Mathematics (essential)
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)
- Level 3 Information, Advice and Guidance qualification (desirable)
- IEP Accredited Sector Induction (Level 2) (desirable)
- IEP Accredited Certificate in Employability Practice (Level 3) (desirable)
- First Aid at Work Certificate (desirable)
- IOSH Health and Safety Qualification (desirable)
Experience
- Skills for Life awareness (desirable)
- Knowledge of the local labour market (desirable)
- Knowledge of barriers to learning and employment (essential)
- How to support customer and promote independence (essential)
- Support strategies for various customer specific needs (essential)
- Delivery of Learning and Skills Council and/or DWP contracts (essential)
Skills
- Full Driving licence with access to a car with Business Insurance (essential)
- The ability to work under pressure in a highly performance driven organisation (essential)
- The ability to work effectively as part of a team (essential)
- The ability to work accurately and actively programme solving (essential)
- The ability to reflect on your own performance to support quality improvement (essential)
- The ability to manage time effectively and plan your own work load (essential)
- The ability work with little supervision or guidance (essential)
- The ability to maintain one’s own motivation when things are getting tough (essential)
- The ability to be proactive (essential)
- The ability to understand one’s own limitations within the role (essential)
Equality, Diversity & Inclusion Statement
We welcome applications from all suitably‑qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Restart Employment Coach - Melton in Melton Mowbray employer: Acorn Training LTD
As a Restart Employment Coach in Melton, you will join a supportive and dynamic team dedicated to empowering individuals to achieve their employment goals. Our company fosters a culture of inclusivity and professional growth, offering comprehensive training and development opportunities tailored to your career aspirations. With a strong focus on community engagement and collaboration with local employers, we provide a meaningful work environment where your contributions directly impact the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Restart Employment Coach - Melton in Melton Mowbray
✨Tip Number 1
Get to know the local labour market! Research companies in Melton that are hiring and understand what skills they’re looking for. This will help you tailor your approach when you reach out to them.
✨Tip Number 2
Network like a pro! Attend local job fairs or community events where you can meet employers face-to-face. Don’t be shy; introduce yourself and share your passion for helping others find sustainable employment.
✨Tip Number 3
Practice your coaching skills! Role-play with friends or family to refine how you present information and guidance. The more comfortable you are, the better you’ll connect with customers and employers alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Restart Employment Coach - Melton in Melton Mowbray
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Restart Employment Coach role. Highlight your experience in managing customer case loads and providing one-to-one guidance, as these are key aspects of the job.
Showcase Relevant Skills:Don’t forget to mention your qualifications and skills that align with the job description. If you’ve got experience in supporting diverse customer groups or knowledge of the local labour market, make it shine!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Acorn Training LTD
✨Know Your Customers
Before the interview, take some time to research the different customer groups you’ll be working with. Understand their unique needs and challenges, especially those with learning difficulties or from diverse backgrounds. This will help you demonstrate your ability to connect with them during the interview.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached individuals in the past. Think about specific instances where you helped someone overcome barriers to employment or develop their skills. Be ready to discuss your approach to promoting positive behaviours associated with employment.
✨Familiarise Yourself with Local Labour Market
Make sure you’re up to speed on the local job market trends and key employers in Melton. Being able to discuss potential opportunities for customers will show that you’re proactive and well-informed, which is crucial for this role.
✨Highlight Your Record-Keeping Skills
Since maintaining accurate records is essential for this position, prepare to talk about your experience with monitoring progress and setting SMART targets. Bring examples of how you’ve tracked performance metrics in previous roles to illustrate your organisational skills.
