At a Glance
- Tasks: Help people find sustainable jobs and support their personal growth.
- Company: Join a dynamic team at Acorn Training, committed to making a difference.
- Benefits: Enjoy flexible working, generous leave, and health perks.
- Other info: Be part of a supportive workplace that values diversity and inclusion.
- Why this job: Make a real impact in people's lives while developing your coaching skills.
- Qualifications: NVQ Level 2 in customer service or related fields required.
The predicted salary is between 27900 - 31000 € per year.
Department: Employability
Employment Type: Permanent - Full Time
Location: Melton
Reporting To: Holly Marcer
Compensation: £27,900 - £31,000 / year
We reserve the right to close this advertisement at any time if we receive suitable applications for the role.
Key Responsibilities and Key Performance Indicators
- Manage a customer case load effectively to ensure customers realise their full potential and move into sustainable employment.
- Provide one to one information, advice and guidance sessions to customers currently seeking sustainable employment.
- Prepare job search materials and differentiated products to meet the needs of the customer.
- Work with local employers and develop an awareness of the local labour market to identify key opportunities for customers and employers.
- Support and signpost customers identified pastoral needs.
- Provide information, advice and guidance on learning programmes and qualifications.
- Coach customers and promote positive behaviours associated with employment.
- Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements.
- Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets.
- Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents, offenders and offenders in the community.
- Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills.
- Ensure that policies with regards to Child and Adult at Risk are adhered to.
- Ensure that policies with regards to Data Security are adhered to.
- Maintain a positive and professional company image at all times.
- Support the company Quality Policy and Information Security priorities.
- Support the company’s equality of opportunity statement at all times.
- Work safely, supporting the company Health and Safety Policy.
- Perform any additional requests in line with the key responsibilities of this role.
Key Performance Indicators
- Referrals to schemes within Acorn Training.
- Monitoring outcomes for each candidate.
- Face to Face meetings with each candidate in line with company expectations and standards.
- Customer service satisfaction.
Skills, Knowledge and Expertise
Qualifications and specific training
- Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential).
- GCSE (or equivalent) in English Language and Mathematics (essential).
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential).
- Level 3 Information, Advice and Guidance qualification (desirable).
- IEP Accredited Sector Induction (Level 2) (desirable).
- IEP Accredited Certificate in Employability Practice (Level 3) (desirable).
- First Aid at Work Certificate (desirable).
- IOSH Health and Safety Qualification (desirable).
Experience
- Skills for Life awareness (desirable).
- Knowledge of the local labour market (desirable).
Knowledge
- Barriers to learning and employment (essential).
- How to support customers and promote independence (essential).
- Support strategies for various customer specific needs (essential).
- Delivery of Learning and Skills Council and/or DWP contracts (essential).
Skills
- Full Driving licence with access to a car with Business Insurance (essential).
- The ability to work under pressure in a highly performance driven organisation (essential).
- The ability to work effectively as part of a team (essential).
- The ability to work accurately and actively problem solving (essential).
- The ability to reflect on your own performance to support quality improvement (essential).
- The ability to manage time effectively and plan your own workload (essential).
- The ability to work with little supervision or guidance (essential).
- The ability to maintain one’s own motivation when things are getting tough (essential).
- The ability to be proactive (essential).
- The ability to understand one’s own limitations within the role (essential).
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please get in contact with recruitment@acorntraining.co.uk to discuss alternative options you may require, or alternative application methods.
Job Benefits
- Flexible working including home-based, centre-based, or hybrid job role dependant.
- Up to 26 days annual leave, with the option to purchase up to 10 additional days.
- Pension scheme to support your long-term financial wellbeing.
- Training and professional development, including CPD workshops and professional qualifications.
- Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers.
- Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge.
- Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces.
- Annual paid volunteering day and charity initiatives.
- Cash incentives for Employee of the Month and Employee of the Year awards.
- £500 Recommend a friend scheme.
Restart Employment Coach in Melton Mowbray employer: Acorn Training LTD
At Acorn Training, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment in Melton. Our commitment to employee growth is evident through extensive training opportunities, including professional development workshops and qualifications, alongside a comprehensive benefits package that prioritises your wellbeing. Join us to make a meaningful impact in the community while enjoying a culture that values diversity, inclusivity, and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Restart Employment Coach in Melton Mowbray
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local job fairs, workshops, or even casual meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain who you are and what you bring to the table. Keep it concise and engaging – think of it as your personal brand elevator pitch!
✨Tip Number 3
Research the companies you're interested in. Know their values, mission, and recent news. This will not only help you tailor your conversations but also show employers that you're genuinely interested in their work.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that perfect role. Plus, applying directly shows your enthusiasm and commitment. Don’t miss out on the chance to stand out from the crowd!
We think you need these skills to ace Restart Employment Coach in Melton Mowbray
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Restart Employment Coach role. Highlight your relevant experience and skills that match the job description, so we can see how you fit right in!
Showcase Your Skills:Don’t just list your qualifications; give us examples of how you've used them in real-life situations. Whether it’s coaching, customer service, or working with diverse groups, we want to know how you’ve made an impact.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Acorn Training LTD
✨Know Your Stuff
Make sure you understand the role of a Restart Employment Coach inside out. Familiarise yourself with the key responsibilities and performance indicators mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your skills in customer service, coaching, and working with diverse groups. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you can add value to their team.
✨Research the Local Labour Market
Since this role involves working closely with local employers, do some research on the current job market in Melton. Be ready to discuss potential opportunities and challenges you see in the area, which will demonstrate your proactive approach and understanding of the community.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the company's approach to supporting customers or how they measure success in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
