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- Tasks: Engage with the community to inspire individuals to join our Connect to Work programmes.
- Company: Join Acorn Training, a leader in community engagement and support.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community impact and personal development.
- Why this job: Make a real difference by helping others access valuable training and support.
- Qualifications: GCSEs in English, maths, and ICT; driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We reserve the right to close this advertisement at any time if we receive suitable applications for the role. Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the Connect to Work Services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of clients, your responsibility lies in creating a nurturing environment. In this capacity, you will enhance client referrals and starts for our Connect to Work programme. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.
Key Responsibilities
- Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of the Connect to Work Programme.
- Conduct effective information, advice, and guidance sessions to ensure potential clients are well-informed about the range of opportunities available through the programme.
- Engage proactively with potential clients, employers, and community groups, providing accurate and comprehensive information.
- Manage and maintain detailed learner referral information, facilitating smooth communication and information sharing with relevant IPS staff.
- Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of clients.
- Attend all events when required and actively promote the Connect to Work Programme.
- Meet monthly targets for programme starts.
- Develop and implement engagement strategies that encourage active participation, attendance, and commitment to the programme.
- Collect feedback to identify opportunities for programme enhancement and continuously improve the quality of experience.
- Actively collaborate with marketing and communication teams to effectively promote programmes and engage potential clients.
Skills, Knowledge and Expertise
Qualifications and Specific Training
- GCSE grade A*-C (or equivalent) in English, maths and ICT (essential).
- Full driving licence and car (essential).
- L3 IAG or equivalent qualification (desirable).
Experience
- Track record of client and stakeholder engagement (essential).
- Evidence of meeting and exceeding targets (essential).
- Experience of providing excellent customer service (essential).
- Experience of working in various sectors including Jobcentre Plus, Health Services, Social Care, Specialist Support Groups, Criminal Justice System, and Voluntary and Community Sector (desirable).
Knowledge
- Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (essential).
- Knowledge and understanding of safe and healthy working practices (essential).
- Understanding of and commitment to Equal Opportunities and Diversity (essential).
Skills
- Ability to engage and maintain positive working relationships internally and externally (essential).
- Excellent IT skills, including familiarity with Microsoft Office packages (essential).
- Strong communication skills – written, verbal and active listening (essential).
- Be approachable, empathetic, and able to relate to individuals from diverse backgrounds (essential).
- Flexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learners (essential).
- Organisation and planning which demonstrates good time management and prioritisation (essential).
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please get in contact to discuss alternative options you may require, or alternative application methods.
Connect to Work Participant Engagement Officer - 18.5 hours per week in England employer: Acorn Training LTD
Contact Detail:
Acorn Training LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connect to Work Participant Engagement Officer - 18.5 hours per week in England
✨Tip Number 1
Get to know the company and its values! Before you step into that interview, do a bit of homework on Acorn Training and the Connect to Work Programme. This will help us show how your passion aligns with their mission and make a lasting impression.
✨Tip Number 2
Practice makes perfect! Grab a mate and run through some common interview questions. This will help us articulate our experiences and skills confidently, especially those related to client engagement and stakeholder relationships.
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your experience in building relationships and providing excellent customer service. We want to demonstrate how we can create that nurturing environment for clients.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows our genuine interest in the position and helps us understand how we can contribute to the success of the Connect to Work Programme.
We think you need these skills to ace Connect to Work Participant Engagement Officer - 18.5 hours per week in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Participant Engagement Officer. We want to see how you can champion our values and inspire individuals to join our programmes!
Showcase Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've engaged with clients or stakeholders in the past!
Highlight Relevant Experience: Don’t forget to mention any experience you have in client and stakeholder engagement, especially if it relates to community organisations or support services. This will help us see how you can contribute to the growth of our Connect to Work programme.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep everything organised as we review applications!
How to prepare for a job interview at Acorn Training LTD
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the Connect to Work Programme and its values. Familiarise yourself with the services offered by Acorn Training and think about how you can contribute to promoting these effectively.
✨Showcase Your Engagement Skills
Prepare examples from your past experiences that demonstrate your ability to engage with clients and stakeholders. Highlight any successful partnerships you've built and how they contributed to programme growth or client satisfaction.
✨Be Ready to Discuss Compliance and Feedback
Understand the importance of compliance standards in this role. Be prepared to discuss how you would manage learner referral information and how you would collect and utilise feedback to enhance the programme.
✨Demonstrate Your Communication Prowess
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply and how you would adapt your communication style to different audiences.