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- Tasks: Engage with the community to inspire individuals to join our Connect to Work programmes.
- Company: Join Acorn Training, a leader in empowering individuals through innovative training services.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to equal opportunities and community impact.
- Why this job: Make a real difference by helping others access valuable training and support.
- Qualifications: GCSEs in English, maths, and ICT; experience in client engagement is essential.
The predicted salary is between 30000 - 40000 £ per year.
We reserve the right to close this advertisement at any time if we receive suitable applications for the role. Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the Connect to Work Services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of clients, your responsibility lies in creating a nurturing environment. In this capacity, you will enhance client referrals and starts for our Connect to Work programme. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.
Key Responsibilities
- Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of the Connect to Work Programme.
- Conduct effective information, advice, and guidance sessions to ensure potential clients are well-informed about the range of opportunities available through the programme.
- Engage proactively with potential clients, employers, and community groups, providing accurate and comprehensive information.
- Manage and maintain detailed learner referral information, facilitating smooth communication and information sharing with relevant IPS staff.
- Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of clients.
- Attend all events when required and actively promote the Connect to Work Programme.
- Meet monthly targets for programme starts.
- Develop and implement engagement strategies that encourage active participation, attendance, and commitment to the programme.
- Collect feedback to identify opportunities for programme enhancement and continuously improve the quality of experience.
- Actively collaborate with marketing and communication teams to effectively promote programmes and engage potential clients.
Skills, Knowledge and Expertise
Qualifications and Specific Training
- GCSE grade A*-C (or equivalent) in English, maths and ICT (essential).
- Full driving licence and car (essential).
- L3 IAG or equivalent qualification (desirable).
Experience
- Track record of client and stakeholder engagement (essential).
- Evidence of meeting and exceeding targets (essential).
- Experience of providing excellent customer service (essential).
- Experience of working in various sectors including Jobcentre Plus, Health Services, Social Care, Specialist Support Groups, Criminal Justice System, and Voluntary and Community Sector.
- Experience with Education Providers (desirable).
Knowledge
- Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (essential).
- Knowledge and understanding of safe and healthy working practices (essential).
- Understanding of and commitment to Equal Opportunities and Diversity (essential).
Skills
- Ability to engage and maintain positive working relationships internally and externally (essential).
- Excellent IT skills, including familiarity with Microsoft Office packages (essential).
- Strong communication skills – written, verbal and active listening (essential).
- Be approachable, empathetic, and able to relate to individuals from diverse backgrounds (essential).
- Flexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learners (essential).
- Organisation and planning which demonstrates good time management and prioritisation (essential).
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please get in contact with recruitment@acorntraining.co.uk to discuss alternative options you may require, or alternative application methods.
Connect to Work Participant Engagement Officer - 18.5 hours per week employer: Acorn Training LTD
Contact Detail:
Acorn Training LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connect to Work Participant Engagement Officer - 18.5 hours per week
✨Tip Number 1
Get to know the company and its values inside out. When you’re chatting with potential employers or stakeholders, drop in some knowledge about their mission and how you can contribute. It shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Networking is key! Attend community events and engage with local organisations. The more people you meet, the better your chances of landing that role. Plus, it’s a great way to showcase your passion for the Connect to Work programme.
✨Tip Number 3
Practice your pitch! You’ll want to be able to clearly explain how your skills align with the role. Think about your past experiences and how they relate to client engagement and stakeholder relationships. Keep it concise and impactful!
✨Tip Number 4
Don’t forget to follow up after meetings or events. A quick email thanking them for their time and reiterating your interest can keep you top of mind. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Connect to Work Participant Engagement Officer - 18.5 hours per week
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Connect to Work programme shine through. We want to see how you can inspire others and promote active participation, so share any relevant experiences that highlight your passion for community engagement.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We love it when candidates connect their past experiences to the role, so don’t hold back on showcasing how you meet our requirements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us understand your qualifications and experiences without getting lost in the details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Acorn Training LTD
✨Know Your Programme Inside Out
Before the interview, make sure you thoroughly understand the Connect to Work Programme and its values. Familiarise yourself with the services offered and think about how you can inspire potential clients to enrol. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with clients or stakeholders. Highlight how you built relationships and met targets. This will demonstrate your ability to foster partnerships and promote active participation, which is crucial for this role.
✨Be Ready to Discuss Compliance and Safeguarding
Since adherence to compliance standards and safeguarding is essential, be prepared to discuss your understanding of these areas. Think of specific instances where you've ensured compliance or protected vulnerable individuals in your previous roles. This will show that you take these responsibilities seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the programme and the team. This shows your enthusiasm and helps you gauge if the role aligns with your values. Questions about future engagement strategies or how success is measured can really impress your interviewers.