At a Glance
- Tasks: Be the friendly face of Acorn Training, managing reception and providing top-notch customer service.
- Company: Join a supportive team at Acorn Training in Newcastle Under Lyme.
- Benefits: Earn £12.71/hour with opportunities for training and development.
- Other info: Flexible working hours and a chance to learn essential skills.
- Why this job: Kickstart your career in a dynamic environment while helping others succeed.
- Qualifications: GCSEs in English and Maths required; customer service experience preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
Department: Employability
Employment Type: Contract
Location: Newcastle Under Lyme
Reporting To: Keely Williams
Compensation: £12.71 / hour
We reserve the right to close this advertisement at any time if we receive suitable applications for the role.
To be the first point of contact for all visitors to Acorn Training, to maintain the highest customer service standards and effectively deliver our front of house services both verbally and administratively.
Key Responsibilities:
- Managing the reception area, including welcoming customers and guests and updating sign in sheets
- Managing company correspondence, including phone calls, emails, letters, and packages
- Accurate processing of travel and participant spends to ensure that auditable evidence is in place in line with the requirements
- Organising meetings, scheduling appointments and managing the centre rooms
- Overseeing catering during company events and for relevant participants/learners and accurately recording spends
- Performing data entry roles, including updating records and databases
- Communicate with appropriate staff for course referrals
- Communicate with all relevant staff regarding enrolments and attendance for any courses held
- Petty cash management and reconciliation
- Fire Warden – Training will be provided for this
- First Aid – Training will be provided for this
- Course enrolments and setting up assessments for training participants before enrolment onto any courses
- Explaining courses to external/internal people
- Check stock for refreshments, learning resources and cleaning products
- Updating jobs boards
- Support jobs fair within the company
- Handling any paperwork correctly working within GDPR parameters
- Supporting the team to achieve their objectives in a busy office
Key Performance Indicators:
- Monthly 1-2-1s with the centre manager
- Enrolment targets
- Account management using our bespoke software and audit of this process
- Regular audits of petty cash
Skills, Knowledge and Expertise:
Qualifications and specific training:
- GCSE (or equivalent) in English Language and Mathematics A-C/9-4 (essential)
- NVQ Level 2 in customer service (desirable)
- NVQ Level 2 in Administration (desirable)
- IT qualification (desirable)
Experience:
- Previous experience in a public forward-facing role (essential)
- Microsoft Office in particular Word, Excel and Outlook experience (essential)
- Experience in financial management, or dealing with petty cash (desirable)
Knowledge:
- Knowledge of the education and Restart sector (desirable)
Skills:
- Excellent customer service skills (essential)
- Excellent organisation skills (essential)
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Please get in contact to discuss alternative options you may require, or alternative application methods.
Administrator/Receptionist Temporary employer: Acorn Training LTD
Acorn Training is an exceptional employer located in Newcastle Under Lyme, offering a supportive work culture that prioritises employee growth and development. With a commitment to high customer service standards, employees benefit from comprehensive training opportunities, including First Aid and Fire Warden training, while enjoying a collaborative environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist Temporary
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Acorn Training LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Acorn Training LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator/Receptionist Temporary
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Acorn Training LTD.
How to prepare for a job interview at Acorn Training LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Acorn Training LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Acorn Training LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
