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For Companies At a Glance
- Tasks: Provide exceptional customer support via phone, email, or chat.
- Company: Join a rapidly growing fintech brand known for innovation and excellence.
- Benefits: Enjoy a fully remote role with competitive salary and all equipment provided.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Candidates must complete a DBS check and sign an NDA.
The predicted salary is between 28800 - 43200 £ per year.
Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team.
This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key role in delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey.
Key Responsibilities:- Deliver outstanding customer support via phone, email, or chat.
- Resolve customer inquiries and complaints professionally and efficiently.
- Maintain accurate records of customer interactions in CRM systems.
- Build strong relationships with customers through personalized service.
- Collaborate with colleagues to improve processes and enhance the customer experience.
- Proven skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
- Strong communication and interpersonal abilities.
- Capacity to multitask and prioritize effectively.
- Problem-solving and conflict resolution skills.
- Familiarity with CRM software (preferred).
- Previous experience in a customer-facing role in the financial sector (an advantage).
- High school diploma or equivalent qualification.
Due to the sensitive nature of the fintech industry, candidates must:
- Demonstrate high levels of integrity and professionalism.
- Be willing to sign a Non-Disclosure Agreement (NDA).
- Successfully complete a DBS (Disclosure and Barring Service) check.
- Fully remote position – work from the comfort of your home.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- All equipment provided to support your role.
- Extensive training and mentoring to ensure your success.
- Join a fast-paced, forward-thinking team during an exciting period of growth.
If you're committed to providing outstanding customer service and want to be part of a respected fintech brand, we'd love to hear from you. Apply today and take the next step in your career with Acorn Support.
Customer Relationship Specialist employer: Acorn Support
Contact Detail:
Acorn Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Specialist
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific services offered by our client. Understanding the nuances of financial products will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios with a friend or family member can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle challenges effectively, which is crucial for this role.
✨Tip Number 4
Network with current or former employees in the fintech sector. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Relationship Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the job description. Emphasise your communication abilities and problem-solving skills, as these are crucial for a Customer Relationship Specialist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the fintech industry. Mention any previous experience in a customer-facing role and how it has prepared you for this position.
Highlight Relevant Skills: In your application, clearly outline your skills related to customer support, such as familiarity with CRM software, multitasking abilities, and conflict resolution. Use specific examples to demonstrate how you've successfully applied these skills in past roles.
Showcase Your Professionalism: Given the sensitive nature of the fintech industry, it's important to convey your integrity and professionalism in your application. Mention your willingness to sign a Non-Disclosure Agreement and your commitment to maintaining high ethical standards in customer interactions.
How to prepare for a job interview at Acorn Support
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you resolved customer inquiries or complaints effectively, demonstrating your ability to ensure customer satisfaction.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Use examples from past experiences to illustrate how you've successfully communicated with customers or colleagues.
✨Familiarise Yourself with CRM Software
If you have experience with CRM systems, be ready to talk about it. If not, do some research on common CRM tools used in customer service. Showing that you're proactive about learning can impress interviewers.
✨Emphasise Integrity and Professionalism
Given the sensitive nature of the fintech industry, it's crucial to convey your understanding of integrity and professionalism. Be prepared to discuss scenarios where you maintained confidentiality or handled sensitive information responsibly.
