Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer support via phone, email, or chat.
- Company: Join a rapidly growing fintech brand known for innovation and excellence.
- Benefits: Enjoy a fully remote role with competitive salary and all equipment provided.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Candidates must complete a DBS check and sign an NDA.
The predicted salary is between 28800 - 43200 £ per year.
Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team.
This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key role in delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey.
Key Responsibilities:- Deliver outstanding customer support via phone, email, or chat.
- Resolve customer inquiries and complaints professionally and efficiently.
- Maintain accurate records of customer interactions in CRM systems.
- Build strong relationships with customers through personalized service.
- Collaborate with colleagues to improve processes and enhance the customer experience.
- Proven skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
- Strong communication and interpersonal abilities.
- Capacity to multitask and prioritize effectively.
- Problem-solving and conflict resolution skills.
- Familiarity with CRM software (preferred).
- Previous experience in a customer-facing role in the financial sector (an advantage).
- High school diploma or equivalent qualification.
Due to the sensitive nature of the fintech industry, candidates must:
- Demonstrate high levels of integrity and professionalism.
- Be willing to sign a Non-Disclosure Agreement (NDA).
- Successfully complete a DBS (Disclosure and Barring Service) check.
- Fully remote position – work from the comfort of your home.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- All equipment provided to support your role.
- Extensive training and mentoring to ensure your success.
- Join a fast-paced, forward-thinking team during an exciting period of growth.
If you're committed to providing outstanding customer service and want to be part of a respected fintech brand, we'd love to hear from you. Apply today and take the next step in your career with Acorn Support.
Customer Relationship Specialist employer: Acorn Support
Contact Detail:
Acorn Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Specialist
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific services offered by our client. Understanding the nuances of financial technology will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play common customer scenarios with a friend or family member to build confidence in handling inquiries and complaints professionally.
✨Tip Number 3
Highlight any previous experience you have in customer-facing roles, particularly in the financial sector. Be ready to share specific examples of how you've resolved customer issues or improved their experience.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview about the company's culture and customer service philosophy. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Relationship Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the fintech sector. Use specific examples that demonstrate your problem-solving skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the fintech industry. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your communication and interpersonal skills. Mention any experience you have with CRM software and your ability to multitask, as these are essential for the role.
Showcase Integrity and Professionalism: Given the sensitive nature of the fintech industry, it's important to convey your commitment to integrity and professionalism in your application. You might want to include examples of how you've maintained confidentiality in previous roles.
How to prepare for a job interview at Acorn Support
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you resolved customer inquiries or complaints effectively, as this will demonstrate your ability to handle similar situations in the new role.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your interpersonal skills.
✨Familiarise Yourself with CRM Software
If you have experience with CRM systems, be ready to discuss it. If not, take some time to learn about common CRM tools used in customer service. This knowledge can set you apart and show your willingness to adapt to new technologies.
✨Emphasise Integrity and Professionalism
Given the sensitive nature of the fintech industry, it's crucial to convey your understanding of integrity and professionalism. Be prepared to discuss scenarios where you maintained confidentiality or handled sensitive information responsibly.
