At a Glance
- Tasks: Provide top-notch customer service and resolve issues over the phone.
- Company: Join Acorn Stairlifts, a leading manufacturer with a supportive culture.
- Benefits: Earn £9.40 p/h plus incentives, enjoy healthcare, and free parking.
- Other info: Opportunities for career growth and a chance to make a difference.
- Why this job: Kickstart your career with training and real-world experience in a dynamic environment.
- Qualifications: Good knowledge of Microsoft Word and Excel, plus strong communication skills.
The predicted salary is between 18533 - 22651 £ per year.
Find Your Next Challenge At Acorn Stairlifts UK. We are currently looking for a Customer Service Apprentice to join our Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 40 hours
Salary: £9.40 p/h + (up to £2400 per year in KPI related incentives)
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Company events
- Refer-a-friend bonus – earn up to £100!
The Ideal Candidate
- Has good working knowledge of Microsoft Word and Excel
- Excellent written and verbal communication skills
- Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
About the Apprenticeships Department
At Acorn, we recognize the value of recruiting and investing in talented individuals at all stages of their careers. Our in-house apprenticeship schemes are offered in a variety of roles, working towards recognized qualifications while also gaining real workplace experience. They offer the opportunity to progress to a permanent role with Acorn, leading to a wide range of career opportunities within a company which recognizes and rewards talent and dedication.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide, Acorn is the world’s largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Apprenticeship in Steeton employer: Acorn Stairlifts
Acorn Stairlifts provides a range of employee benefits including healthcare and pension schemes, comprehensive training, and a supportive work culture. The company values integrity, unity, and quality, fostering a collaborative environment for its employees. With opportunities for professional growth and various incentives, Acorn Stairlifts is an appealing employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Steeton
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Acorn Stairlifts.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Acorn Stairlifts. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship in Steeton
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Acorn Stairlifts.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Acorn Stairlifts and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Acorn Stairlifts
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Acorn Stairlifts. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Acorn Stairlifts will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
