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- Tasks: Provide top-notch IT support and mentor junior team members in a dynamic environment.
- Company: Join Acorn, a forward-thinking employer with a strong focus on employee development.
- Benefits: Enjoy competitive salary, healthcare, gym discounts, and free onsite parking.
- Other info: Great career growth opportunities and a vibrant workplace culture.
- Why this job: Make a real impact while working with cutting-edge technologies and a supportive team.
- Qualifications: 4+ years in helpdesk roles, strong communication skills, and a passion for IT.
The predicted salary is between 29000 - 31000 £ per year.
We are currently looking for a Senior Helpdesk Technician to join our IT Team based at our Headquarters in Steeton (West Yorkshire, UK). The purpose of the role is to provide IT (deskside and remote) support to the business ensuring that helpdesk tickets and issues are dealt with promptly and handling escalations from junior team members.
Working hours: 37.5 hours per week
Salary: £35,000 - £37,300 DOE
Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
The role consists of:
- Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2
- Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
- Providing third line support, problem solving and incident management
- iPad, iPhone, mobile phone and Android Tablet configuration
- Completing workstation setup for employees and managers in the business
- Liaising with 3rd party suppliers when required
- Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded
- Supervising and mentoring Level 1 Helpdesk Technicians, providing technical escalation support and conducting weekly performance reviews to ensure service-level agreements (SLAs) are met.
- Authoring and maintaining Standard Operating Procedures (SOPs) for common troubleshooting steps and workstation deployment to ensure team-wide consistency.
Skills and Experience:
- Minimum 4 years experience in a helpdesk role
- Must be enthusiastic and passionate about IT and self-development
- Previous experience of working in an AGILE environment
- A strong communicator
- Ability to present solutions and ideas to senior stakeholders
- Ability to self-time manage
- Strong attention to detail
- Provide high level of customer service and support to all internal and external customers
- May be required to travel to other Acorn sites
Must be able to display the Acorn Values:
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts:
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role. All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts. Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
Senior IT Helpdesk Technician in Steeton employer: Acorn Stairlifts UK
Contact Detail:
Acorn Stairlifts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Helpdesk Technician in Steeton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior IT Helpdesk Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT helpdesk roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or projects, make sure to highlight them during interviews. We want to see your passion for IT and how you've applied your knowledge in real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Acorn. So, what are you waiting for? Get that application in!
We think you need these skills to ace Senior IT Helpdesk Technician in Steeton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Helpdesk Technician role. Highlight your relevant experience, especially in 1st/2nd line support and any technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for IT and how you embody our Acorn values. Share specific examples of how you've provided excellent customer service or mentored others in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and tackle issues head-on, so share a story or two about how you've resolved tricky situations in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to our Recruitment Team. Plus, we can't wait to hear from you!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Microsoft HyperV and MaaS360 MDM. Being able to discuss your hands-on experience with these tools will show that you're not just familiar with them, but that you can actually use them effectively.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues in the past. Think about specific incidents where you provided 1st/2nd line support or resolved escalated tickets. This will demonstrate your ability to handle challenges and your commitment to high-quality customer service.
✨Emphasise Teamwork and Mentoring
Since the role involves supervising junior technicians, be ready to talk about your experience in mentoring or leading a team. Share how you've helped others grow and how you ensure that service-level agreements are met. This shows that you value unity and integrity, which aligns with the company's values.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm for the position but also helps you gauge if the company culture is the right fit for you.