At a Glance
- Tasks: Travel daily to service and repair Acorn Stairlifts, ensuring customer satisfaction.
- Company: Join a caring and ambitious team at Acorn, an Investors in People accredited employer.
- Benefits: Full training, company van, healthcare, pension schemes, and monthly awards.
- Other info: Enjoy a dynamic work environment with opportunities for recognition and growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Field Service Engineer to join our UK Service Department covering the Cambridge area. MUST BE BASED IN THE CB POSTCODE AREA.
Comprehensive induction and training.
Investors in People accredited employer.
Healthcare and pension schemes.
Company events.
Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field.
Meeting all target and deadlines in a professional and timely manner.
Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
Carrying out the product update and safety checks in a safe manner.
To communicate effectively with external customers, and provide customer feedback.
What do we offer?
- Full training provided.
- Company van.
- Paid from leaving home time until your come back home time.
The successful candidate will have:
- A full, clean UK driving licence is essential.
- Must be honest, reliable, and have the ability to communicate on different levels.
- A Criminal Records Bureau check will be carried out on the successful candidate.
- Must be able to display the Acorn Values.
OUR VALUES
- Quality of the products we make and sell and the service we provide.
- Unity Working together as one team.
- Integrity Acting responsibly and honestly to deliver on our promises.
- Caring About our customers, each other and the wider community.
- Ambition Taking Pride in all we do and striving to improve.
We Recognise Your Efforts
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Field Services Engineer in Steeton employer: Acorn Stairlifts UK
Acorn Stairlifts is an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and an Investors in People accreditation. Based in the vibrant Cambridge area, we provide our Field Service Engineers with competitive benefits, including healthcare and pension schemes, as well as opportunities for recognition through our Acorn Achievers awards scheme, ensuring that your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Steeton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Acorn's values and think about how you can demonstrate them. We want to see that you align with our mission and can bring that passion to the role.
✨Tip Number 2
Practice your troubleshooting skills! As a Field Service Engineer, you'll need to diagnose issues on the spot. Brush up on your technical knowledge and be ready to showcase your problem-solving abilities during the interview.
✨Tip Number 3
Show off your customer service skills! We value high levels of customer satisfaction, so prepare examples of how you've gone above and beyond for customers in the past. This will help us see how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Acorn family!
We think you need these skills to ace Field Services Engineer in Steeton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially any hands-on troubleshooting or customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for customer service and any experience with stairlifts or similar products. Let us know why you want to work with us at Acorn!
Showcase Your Values:We value quality, unity, integrity, caring, and ambition. Make sure to weave these values into your application. Share examples of how you've demonstrated these in your previous roles – we love to see candidates who align with our ethos!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Acorn!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge about stairlifts and the specific services Acorn provides. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you would handle various repair scenarios.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond for a customer. Be prepared to explain how you ensure customer satisfaction and how you handle difficult situations.
✨Demonstrate Your Values
Acorn values integrity, unity, and ambition. During the interview, share experiences that highlight these values in your work. Show how you can contribute to a positive team environment and uphold the company's commitment to quality.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or how success is measured in the field service team.
