At a Glance
- Tasks: Lead a dynamic customer service team to deliver exceptional experiences and drive continuous improvement.
- Company: Acorn Stairlifts, dedicated to enhancing lives through outstanding service and products.
- Benefits: Full-time role with healthcare, pension, free parking, and subsidised canteen.
- Other info: Join a supportive environment with opportunities for recognition and career growth.
- Why this job: Make a real impact by fostering a customer-first culture and leading a motivated team.
- Qualifications: Experience in customer service management and strong leadership skills required.
The predicted salary is between 35000 - 42000 £ per year.
We are currently looking for a Customer Service Manager to lead our UK Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK). To lead, develop and motivate a high-performing contact centre customer service team that delivers exceptional customer satisfaction through every customer interaction, achieves key operational and service-level targets, drives continuous improvement, and supports Acorn Stairlifts' commitment to improving lives through outstanding products, service and customer care.
Type of Contract: Full Time, Permanent
Working Hours: Monday to Friday - 40 hours
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Key responsibilities include:
- Deliver a consistently excellent customer experience across all service channels.
- Ensure customer enquiries, complaints and service requests are resolved efficiently and professionally.
- Promote a customer-first culture that supports Acorn's reputation for quality and service.
- Monitor customer feedback and implement improvement plans.
- Establish clear performance expectations, hold teams accountable for delivering agreed service levels and customer satisfaction.
- Create a highly engaged and motivated working environment, and support a positive team culture.
- Lead, coach and develop Team Leaders and Customer Service Coordinators.
- Conduct regular one-to-ones, performance reviews and development discussions.
- Recognise and reward outstanding performance.
- Ensure compliance with company policies, processes and quality standards.
- Identify opportunities to improve processes, systems and customer outcomes.
- Support the implementation of new technologies and service initiatives.
- Share best practice across the wider business.
Skills and Experience:
- Proven experience managing a customer service operation.
- Customer-focused with a genuine desire to improve both employee and customer experiences.
- Ability to build high-performing teams through effective recruitment, onboarding and talent development.
- Strong people leadership and coaching skills.
- Experience handling customer escalations and complaint resolution.
- Ability to build strong relationships with employees at all levels.
- Excellent interpersonal, influencing and communication skills.
Must be able to display the Acorn Values:
- Quality of the products we make and sell and the service we provide.
- Unity Working together as one team.
- Integrity Acting responsibly and honestly to deliver on our promises.
- Caring About our customers, each other and the wider community.
- Ambition Taking Pride in all we do and striving to improve.
We Recognise Your Efforts:
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Customer Service Manager in Steeton employer: Acorn Stairlifts UK
Acorn Stairlifts UK is an exceptional employer, offering a supportive work culture that prioritises employee development and continuous improvement. Located in the picturesque Steeton, West Yorkshire, we provide competitive salaries, on-site parking, and a commitment to quality and safety, making it an ideal environment for professionals looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Steeton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Stairlifts UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Stairlifts UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Steeton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Stairlifts UK:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Stairlifts UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Stairlifts UK!
How to prepare for a job interview at Acorn Stairlifts UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
