At a Glance
- Tasks: Be the go-to person for customer inquiries and resolve issues with a smile.
- Company: Join a supportive team at a leading company in Steeton, West Yorkshire.
- Benefits: Enjoy healthcare, pension, free parking, and subsidised food on-site.
- Other info: Dynamic work environment with opportunities for recognition and growth.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
We’re looking for a proactive Customer Relations Case Handler to join our team at our head office in Steeton (West Yorkshire). You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you're customer-focused with great communication skills, we'd love to hear from you!
Working Hours: 8:30am - 5:00pm or 9:00am - 5:30pm (40 Hours)
Benefits:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
Key Responsibilities:
- Dealing with a varied level of complaints in all company business areas, responding by various communication methods in order to keep regular contact with assigned cases
- Analyse the root cause of each complaint and provide corrective feedback to relevant departments
- Carrying out administrative tasks, including internal and external telephone calls, post and emails
- To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Establish and maintain effective working relationships with co-workers, internal and external stakeholders
- Working to department KPIs and targets
- Keeping computerised and paper records up to date
- Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
- Maintain and secure sensitive company information in accordance to GDPR and follow our social media policy at all times
Skills and Experience:
- Polite telephone manner
- Customer Service experience and complaints background (desirable)
- Managing a caseload of up to 40 complainants a week
- Experience in a similar role (ideal but not essential)
Our Values:
- Quality of the products we make and sell and the service we provide
- Unity - Working together as one team
- Integrity - Acting responsibly and honestly to deliver on our promises
- Caring - About our customers, each other and the wider community
- Ambition - Taking Pride in all we do and striving to improve
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Customer Relations Officer in Steeton employer: Acorn Stairlifts UK
Join our dynamic team at our head office in Steeton, where we prioritise a customer-focused culture and offer excellent training and development opportunities. With benefits like healthcare provisions, a cycle to work scheme, and a subsidised on-site canteen, we ensure our employees feel valued and supported. Our commitment to unity, integrity, and ambition fosters a collaborative environment that encourages personal growth and recognition through initiatives like the Acorn Achievers awards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Officer in Steeton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend or family member. This will boost your confidence and help you handle inquiries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend company events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the customer relations world.
We think you need these skills to ace Customer Relations Officer in Steeton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since you'll be the first point of contact for our customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from showcasing any previous experiences where you’ve resolved issues effectively.
Be Proactive:We love candidates who take initiative! If you have ideas on how to improve customer relations or handle complaints, share them in your application. This will show us that you’re not just looking for a job, but are eager to contribute to our team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can get back to you quickly. Plus, it’s super easy!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled complaints in the past. Think of specific examples where you turned a negative experience into a positive one, as this will show your proactive approach.
✨Familiarise Yourself with the Company
Do some research on the company’s values and mission. Understanding their commitment to quality and customer care will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly and confidently. You might want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and resolving issues.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to customer feedback or how they support employee development.
