Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving inquiries and ensuring top-notch service.
- Company: Join Acorn, a values-driven company that truly cares about its people and customers.
- Benefits: Enjoy competitive pay, healthcare, free parking, and a cycle-to-work scheme.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Customer service experience is a plus; great communication skills are essential.
- Other info: Dynamic team environment with opportunities for recognition and career growth.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a proactive Customer Relations Case Handler to join our team at our head office in Steeton (West Yorkshire). You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you’re customer-focused with great communication skills, we’d love to hear from you!
Working Hours: 8:30am - 5:00pm or 9:00am - 5:30pm (40 Hours)
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
Key Responsibilities:
- Dealing with a varied level of complaints in all company business areas, responding by various communication methods in order to keep regular contact with assigned cases
- Analyse the root cause of each complaint and provide corrective feedback to relevant departments
- Carrying out administrative tasks, including internal and external telephone calls, post and emails
- To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Establish and maintain effective working relationships with co-workers, internal and external stakeholders
- Working to department KPIs and targets
- Keeping computerised and paper records up to date
- Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
- Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times
Skills and Experience:
- Polite telephone manner
- Customer Service experience and complaints background (desirable)
- Managing a caseload of up to 40 complainants a week
- Experience in a similar role (ideal but not essential)
Must be able to display the Acorn Values:
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts!
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Important Note: Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible. All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts. If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
Customer Relations Case Handler in Steeton employer: Acorn Stairlifts UK
Contact Detail:
Acorn Stairlifts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Case Handler in Steeton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled complaints in the past. Use specific examples to illustrate your approach and how you resolved issues, as this will highlight your customer service experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Relations Case Handler in Steeton
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer relations shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Customer Scenarios
As a Customer Relations Case Handler, you'll be dealing with various complaints. Prepare by thinking through common customer service scenarios and how you would handle them. Practising your responses can help you articulate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since great communication is key for this role, be ready to demonstrate your skills. During the interview, listen actively, respond clearly, and maintain a polite tone. You might even want to prepare a few questions to ask the interviewer to show your engagement.
✨Highlight Your Experience with KPIs
If you've worked with KPIs or targets in previous roles, make sure to mention this. Discuss how you managed your caseload and met targets, as this will illustrate your ability to thrive in a performance-driven environment like Acorn.