Route Planner

Overview

Join our team as a Customer Service Route Planner at our head office in Steeton, West Yorkshire. You’ll manage engineer schedules and assist with customer service tasks. If you\’re organized and customer-focused, apply today!

Salary and Hours

• Salary: £12.40 P/H, increase to be reviewed after probation period passed + KPI related incentives
• Working hours: 8:30 am – 5:00 pm, Monday to Friday

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers
• Refer-a-friend bonus – earn up to £100!

Key responsibilities

• Booking outstanding engineer requests within set KPI
• Booking urgent engineer requests
• Managing engineers diaries and daily workloads (reactive)
• Forward planning to ensure there is room for urgent jobs without having to cancel others, including clearing dates for sickness and holiday
• Answering calls from engineers and internal departments
• Outbound calls to engineers and customers
• Part ordering / checking van stock levels
• Taking payments
• Assisting other departments when and where required

Skills and Experience

• Attention to detail
• Experience of mapping systems e.g. Google maps
• Good telephone manner
• Excellent written and verbal communication skills
• IT skills
• Previous experience working within a customer service/call centre environment would be advantageous
• Must be able to display the Acorn Values

OUR VALUES

• Quality of the products we make and sell and the service we provide
• Unity – Working together as one team
• Integrity – Acting responsibly and honestly to deliver on our promises
• Caring – About our customers, each other and the wider community
• Ambition – Taking Pride in all we do and striving to improve

Acorn Achievers & Refer-a-Friend

• Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
• Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please apply now to be considered for this role. All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.