Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Travel daily to service and repair Acorn Stairlifts, ensuring customer satisfaction.
- Company: Join Acorn, a company that values quality, unity, and integrity.
- Benefits: Competitive salary, full training, company van, and monthly rewards.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Must have a full UK driving licence and strong communication skills.
- Other info: Enjoy gym discounts, healthcare benefits, and opportunities for career growth.
The predicted salary is between 33700 - 36800 £ per year.
We are currently looking for a Field Service Engineer to join our UK Service Department covering the Peterborough area. MUST BE BASED IN THE PE POSTCODE AREA.
Salary: £33,700 - £36,800 P/A (OTE £44,000 +)
Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
Key duties/responsibilities:
- Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
- Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field.
- Meeting all target and deadlines in a professional and timely manner.
- Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
- Carrying out the product update and safety checks in a safe manner.
- To communicate effectively with external customers, and provide customer feedback.
What do we offer?
- Full training provided
- Company van
- Paid from leaving home time until you come back home time
The successful candidate will have:
- A full, clean UK driving licence is essential
- Must be honest, reliable, and have the ability to communicate on different levels
- A Criminal Records Bureau check will be carried out on the successful candidate
- Must be able to display the Acorn Values
Our values:
- Quality of the products we make and sell and the service we provide
- Unity - Working together as one team
- Integrity - Acting responsibly and honestly to deliver on our promises
- Caring - About our customers, each other and the wider community
- Ambition - Taking Pride in all we do and striving to improve
We Recognise Your Efforts:
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role. All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts. Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
Field Service Engineer in Peterborough employer: Acorn Stairlifts UK
Contact Detail:
Acorn Stairlifts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Peterborough
✨Tip Number 1
Get to know the company! Research Acorn Stairlifts and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing and repairing Stairlifts, brush up on your technical knowledge and be ready to discuss your hands-on experience during interviews.
✨Tip Number 3
Show off your customer service skills! Be prepared to share examples of how you've gone above and beyond for customers in the past. This will highlight your ability to meet Acorn's high standards of service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Acorn team!
We think you need these skills to ace Field Service Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience you have with servicing and repairing equipment, especially if it relates to stairlifts or similar products.
Show Off Your Skills: In your cover letter, don’t forget to showcase your communication skills and customer service experience. We want to see how you can connect with customers and provide top-notch service!
Be Honest and Reliable: Since we value integrity, make sure to reflect your honest and reliable nature in your application. Share examples of how you've demonstrated these qualities in previous roles.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and consider you for the role!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know Your Stuff
Make sure you understand the technical aspects of being a Field Service Engineer. Brush up on troubleshooting techniques for stairlifts and be ready to discuss your previous experiences with similar equipment. This will show that you're not just a good talker, but you know what you're doing!
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you went above and beyond to ensure customer satisfaction. This will highlight your ability to embody Acorn's values of caring and integrity.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For instance, how would you handle a difficult customer or a malfunctioning stairlift? Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
✨Align with Acorn's Values
Familiarise yourself with Acorn's core values: quality, unity, integrity, caring, and ambition. During the interview, weave these values into your answers to show that you’re not just a fit for the role, but also for the company culture. This will make you stand out as a candidate who truly understands and respects what Acorn stands for.