At a Glance
- Tasks: Travel to customer homes to service and repair Acorn Stairlifts.
- Company: Join a supportive team at an Investors in People accredited employer.
- Benefits: Full training, company van, healthcare, pension schemes, and monthly awards.
- Other info: Enjoy a dynamic work environment with opportunities for recognition and growth.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for a Field Service Engineer to join our UK Service Department covering the Cambridge area. MUST BE BASED IN THE CB POSTCODE AREA.
Comprehensive induction and training.
Investors in People accredited employer.
Healthcare and pension schemes.
Company events.
Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field.
Meeting all target and deadlines in a professional and timely manner.
Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
Carrying out the product update and safety checks in a safe manner.
To communicate effectively with external customers, and provide customer feedback.
What do we offer?
- Full training provided.
- Company van.
- Paid from leaving home time until your come back home time.
The successful candidate will have:
- A full, clean UK driving licence is essential.
- Must be honest, reliable, and have the ability to communicate on different levels.
- A Criminal Records Bureau check will be carried out on the successful candidate.
- Must be able to display the Acorn Values.
OUR VALUES
- Quality of the products we make and sell and the service we provide.
- Unity - Working together as one team.
- Integrity - Acting responsibly and honestly to deliver on our promises.
- Caring - About our customers, each other and the wider community.
- Ambition - Taking pride in all we do and striving to improve.
We Recognise Your Efforts:
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Field Services Engineer employer: Acorn Stairlifts UK
Acorn Stairlifts is an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and an Investors in People accreditation. Based in the vibrant Cambridge area, we provide our Field Service Engineers with competitive benefits including healthcare, pension schemes, and a company van, all while fostering a sense of community and recognition through initiatives like the Acorn Achievers awards.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Acorn's values and think about how you can demonstrate them. We want to see that you align with our mission and can bring that caring attitude to the role.
✨Tip Number 2
Practice your troubleshooting skills! As a Field Service Engineer, you'll need to diagnose issues on the spot. Brush up on your technical knowledge and be ready to share examples of how you've solved problems in the past.
✨Tip Number 3
Show off your customer service skills! We value high levels of customer satisfaction, so be prepared to discuss how you've handled difficult situations and turned them into positive experiences for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team and ready to hit the ground running in the Cambridge area.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant technical skills, customer service experience, and your ability to work independently in the field.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've demonstrated our values like integrity and ambition in your previous roles.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application showcases your ability to communicate clearly and professionally. This can be through your writing style or by mentioning past experiences where you’ve successfully interacted with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know Your Stuff
Make sure you understand the technical aspects of servicing and repairing stairlifts. Brush up on troubleshooting techniques and be ready to discuss your hands-on experience. This will show that you're not just a talker but someone who can get the job done.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this aligns with the company's values.
✨Demonstrate Your Reliability
Being honest and reliable is key for this position. Be prepared to discuss your work ethic and how you manage your time, especially when it comes to meeting deadlines. Share any experiences where you had to adapt quickly to changes or challenges.
✨Embrace the Company Values
Familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Think of ways you can embody these values in your responses during the interview. This will help you connect with the interviewers and show that you’re a great fit for their team.
