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- Tasks: Coordinate our field service team and ensure smooth operations every day.
- Company: Join Acorn Stairlifts, a values-driven employer that invests in its people.
- Benefits: Earn £13.00 per hour plus incentives, healthcare, gym discounts, and more!
- Why this job: Be part of a supportive team and make a real difference in service delivery.
- Qualifications: Experience in coordination or admin roles, with strong organisational skills.
- Other info: Enjoy monthly awards, referral bonuses, and great career growth opportunities.
The predicted salary is between 1040 - 1560 £ per month.
Join the Acorn Stairlifts team in Steeton as our new Field Service Coordinator. We are looking for a proactive professional to drive the daily coordination of our field service team, ensuring seamless operations, high productivity, and exceptional service delivery.
Working Hours: Monday - Friday, 40 hours a week
Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on‑site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on‑site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer‑a‑friend bonus – earn up to £100!
Key responsibilities include:
- Daily Coordination & Support: Answer calls from Engineers to resolve any queries they may have, and provide regular feedback and updates to field staff.
- Performance Tracking & Reporting: Complete Field Staff performance reports (such as tracking jobs per day to monitor progress) and highlight any issues to the Team Leader.
- Administrative Duties: Complete updates via email with minimal assistance, complete banking reports (providing feedback to Engineers if there are any issues), and maintain accurate records of all field activities.
- Operational Tasks: Chase outstanding returns and act as a primary point of contact for routing customer issues or complaints from the field.
- Resource Planning & Training: Assign engineer training, coordinate staff rotas (including holiday scheduling), and ensure adequate cover is maintained at all times to meet service levels.
Skills and Experience:
- Proven experience in a coordinator or administrative support role, preferably within a field‑based or technical service environment.
- Exceptional organizational skills and meticulous attention to detail, particularly with record‑keeping and data logging.
- Strong communication and interpersonal skills, with the ability to liaise effectively across teams.
- Previous experience working within a customer service/call centre environment would be advantageous.
- Must be able to display the Acorn Values.
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity: Working together as one team
- Integrity: Acting responsibly and honestly to deliver on our promises
- Caring: About our customers, each other and the wider community
- Ambition: Taking Pride in all we do and striving to improve
We Recognise Your Efforts
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners‑up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values‑driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts. Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
Field Service Coordinator employer: Acorn Stairlifts UK
Contact Detail:
Acorn Stairlifts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Field Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Acorn Stairlifts and understand their values. Be ready to discuss how your skills align with their mission of quality and customer care. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be perfect for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that truly values its employees and invests in their growth.
We think you need these skills to ace Field Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your coordination and administrative support experience, especially in a field-based or technical service environment. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent service and how you embody our values. Show us your personality and let us know why you want to join Acorn Stairlifts.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-organised information, so make sure your details are easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re serious about joining our team at Acorn Stairlifts. We can’t wait to hear from you!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Role-Specific Questions
Given the responsibilities of a Field Service Coordinator, be ready to discuss your experience in coordination and administrative support. Prepare specific examples of how you've handled performance tracking, resource planning, or customer service issues in previous roles to showcase your skills.
✨Showcase Your Communication Skills
As this role requires strong communication and interpersonal skills, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about team dynamics or how they handle customer complaints, which will demonstrate your proactive approach.
✨Highlight Your Organisational Skills
Since meticulous attention to detail is crucial for this position, think of instances where your organisational skills made a difference. Whether it was managing schedules, maintaining records, or coordinating training, be ready to share how you keep everything running smoothly.