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- Tasks: Provide top-notch customer service and resolve issues with a friendly approach.
- Company: Join Acorn, a values-driven company that truly cares about its people.
- Benefits: Earn £13.00 P/H plus incentives, enjoy healthcare, gym discounts, and more!
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Good communication skills and a passion for helping others are key.
- Other info: Great career growth opportunities and fun company events await you!
The predicted salary is between 27100 - 30000 £ per year.
We are currently looking for a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 27.5 hours (across 5 days)
Salary: £13.00 P/H + (up to £2400 per year in KPI related incentives)
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
Key responsibilities include:
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, liaise with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Skills and Experience:
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
- Must be able to display the Acorn Values
Our Values
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts:
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts. Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
Customer Service Coordinator employer: Acorn Stairlifts UK
Contact Detail:
Acorn Stairlifts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Make sure you research Acorn and their values before your interview. Knowing what they stand for will help you align your answers with their mission, showing that you're a great fit for the team.
✨Tip Number 2
Practice your phone skills! Since this role involves answering calls, try role-playing with a friend to get comfortable with handling customer queries and resolving issues on the spot.
✨Tip Number 3
Prepare some examples of how you've dealt with customer complaints in the past. This will demonstrate your problem-solving skills and show that you can handle tough situations with care and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Acorn. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about excellent customer service, make sure your written application reflects your top-notch communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience: If you've got previous experience in customer service or a call centre, shout about it! We want to see how your background aligns with the role of Customer Service Coordinator, so be specific about your past roles.
Embrace Our Values: Take a moment to understand our values—Quality, Unity, Integrity, Caring, and Ambition. We love seeing candidates who resonate with these values, so weave them into your application to show us you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Acorn Stairlifts UK
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Acorn's values. They’re all about quality, unity, integrity, caring, and ambition. Think of examples from your past experiences that demonstrate how you embody these values, as this will show you’re a great fit for their team.
✨Practice Your Phone Skills
Since the role involves answering calls and resolving issues, practice your telephone manner. You could do mock calls with a friend or family member. Focus on being courteous and clear, as well as handling technical problems calmly. This will help you feel more confident during the actual interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, like dealing with complaints or technical issues. Prepare your responses to these situations, highlighting how you would resolve them effectively. This shows you’re proactive and ready to tackle challenges head-on.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Talk about why you love helping customers and how you can contribute to Acorn’s mission. A positive attitude can make a big difference and leave a lasting impression on the interviewers.