At a Glance
- Tasks: Provide excellent customer service while handling inbound and outbound calls.
- Company: Join Acorn Insurance, a leading company with over 40 years of expertise.
- Benefits: Enjoy 35 days holiday, mental health support, and hybrid working options.
- Other info: Great career progression opportunities and a vibrant workplace culture.
- Why this job: Make a real impact in a supportive, people-first environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25877 - 27515 £ per year.
Location: Liverpool, Hybrid
Salary: £25,877 to £27,515 plus up to £2,000 performance related bonus per annum.
Working hours: 37.5 hours per week: Monday to Friday 09:00am – 17:30pm
What you will be doing:
- Providing customers with bespoke insurance quotations, tailoring products to individuals needs
- Dealing with both existing and new customers
- Retaining existing clients
- Upselling additional products
- Reporting to Team leader/Manager
- Reviewing an allocated renewal invite list
- Invite policies compliantly
- Check policy data accuracy
- Ensure client records are updated appropriately
- Review a fair analysis of the market
- Renew Policies Household policies compliantly
- Respond to Customer Renewal Queries
What we're looking for:
- Excellent IT and data entry skills
- Good standard of numeracy and literacy
- Ability to communicate well
- Great attention to detail
- Excellent administration skills
- Previous sales or customer service experience
- Insurance experience is preferable but not essential as full training will be provided
- Excellent customer service skills, incorporating a confident and pleasant phone manner
- Good organisational skills and ability to prioritise own workload effectively
- Target driven
- Proficient computer skills including Microsoft Excel, Word and Outlook
- Highly self-motivated
- Pro-active thinker, able to solve problems independently as they arise
- Polite and professional
- Work to targets/KPI
- Team Player
Benefits:
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Sales & Renewals Agent employer: Acorn Recruitment
At Acorn Insurance, we pride ourselves on our vibrant work culture and commitment to employee growth, making us an exceptional employer in Liverpool. With generous benefits like 35 days of holiday, 24/7 mental health support, and hybrid working options, we foster a supportive environment where you can thrive. Join us to be part of a team that values collaboration, challenges the status quo, and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Renewals Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Renewals Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Recruitment!
How to prepare for a job interview at Acorn Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
