Senior Infrastructure Technician to provide third-line technical support The role will be responsible for maintaining and supporting critical digital infrastructure, including
EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications.
You will act as a senior technical resource within the Digital Team, supporting complex technical issues, maintaining system availability and contributing to infrastructure, security, asset management and digital projects.
Key Responsibilities
- Provide
third-line technical support across networks, hardware, software, telecommunications and critical EOC systems.
- Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure.
- Act as a senior technical resource, supporting and advising first- and second-line technicians.
- Diagnose and resolve complex technical issues, escalating to third-party suppliers where required.
- Plan and deliver system upgrades, repairs, maintenance and technical improvements.
- Monitor system and network health and ensure issues, risks and incidents are appropriately escalated.
- Support technical workstreams within digital and infrastructure projects.
- Provide technical advice to managers and users on systems, infrastructure and resilience.
- Assist with the specification and procurement of hardware, software and digital systems, ensuring value for money.
- Maintain IT asset records, supplier information and contracts.
- Support information governance, digital security and compliance requirements.
- Provide technical training and guidance to users when required.
- Participate in
on-call rota and provide technical support during major incidents.
- Deputise for the Digital Delivery Manager (Infrastructure) when required.
- Manage and prioritise your own workload while supporting wider Digital Team requirements.
What We're Looking For
The ideal candidate will have strong experience in
third-line infrastructure support, with a broad technical understanding of networks, servers, hardware, telephony and business-critical applications. You will be confident troubleshooting complex issues, working with suppliers and supporting technical projects within a fast-paced environment.
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Read more in Norwich employer: Acorn Recruitment
Acorn by Synergie is an exceptional employer that fosters a dynamic and supportive work culture in Newport, offering a range of benefits including a minimum of 33 days' holiday, birthday off, and a unique 'You Day'. With a strong focus on employee development, you will have access to training and career progression opportunities while enjoying the autonomy to manage your own client portfolio in a fast-paced recruitment environment. Join us to be part of a friendly team that values creativity, rewards hard work with an uncapped commission scheme, and regularly engages in staff events and competitions.
